Installation Specialist, Bilingual

🔥 0 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $22 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

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SpotOn

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💰 $300M Series F - SpotOn on 2022-05

SpotOn helps restaurants grow profits, streamline operations, and own their customer experience. Backed by deep industry expertise, we combine powerful tech with hands-on partnership to help operators succeed in a changing industry.

📋 Description

• Conduct comprehensive virtual assessments, including complex or escalated restaurant sites. • Validate readiness of wiring, electrical infrastructure, networking, and internet performance. • Perform advanced diagnostics (traceroutes, port checks) and document infrastructure gaps or risks. • Provide technical guidance to clients and vendors to resolve issues. • Collaborate with Project Managers, Technicians, and Engineering to ensure installation success. • Lead follow-ups to confirm remediation and support junior specialists through training and knowledge sharing. • Recommend improvements to survey tools, templates, and internal processes. • Maintain detailed records in internal systems, including photos, diagrams, and survey outcomes. • Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls. • Complete cabling, patching, and connectivity setup. • Deliver onsite training and live support for staff and management. • Implement menu/system updates and reporting configuration. • Conduct pre- and post-installation tasks, site readiness checks, and troubleshooting. • Lead follow-ups with clients to ensure smooth transitions and adoption. • Travel regularly to client sites as required. • Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists. • Review and verify outcomes before submission to maintain consistency and high-quality standards. • Identify and address process gaps or errors to drive continuous improvement and operational excellence.

🎯 Requirements

• 2-3 years of restaurant and/or technical support experience • Experience in fintech or SaaS environments preferred. • Deep understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization. • Skilled in advanced network testing (speed, latency, DNS) and translating findings into actionable guidance for non-technical stakeholders. • Strong troubleshooting, problem-solving, and analytical abilities, with experience resolving escalated technical issues. • Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations across QSR, full-service, or franchise environments. • Proven ability to manage complex, multi-site projects independently and mentor junior team members. • Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly via Zoom or in person. • Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows. • Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management. • Excellent organizational, multitasking, and communication skills with a professional approach under pressure. • Demonstrated success in 50+ POS installations or comparable technical deployments. • Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses.

🏖️ Benefits

• Medical, Dental, and Vision Options: Nationwide plans to fit your personal healthcare needs. • HSA with Employer Match: High-deductible health plan enrollees receive an annual company contribution to their Health Savings Account • Company-Paid Life Insurance & Disability • 401(k) Retirement Savings & Annual Employer Match • Pre-Tax Commuter Benefits • Paid Parental Leave • Paid vacation, 10 company holidays (including 1 floating holiday), sick time, and volunteer time off • Monthly cell phone and internet stipend • Education reimbursement up to $2,000 per calendar year to assist with your professional development • Employee Resource Groups to build community and inclusion at work