Service Desk Engineer – 2nd Shift, Bilingual Spanish/English

🕒 June 15

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 31%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Protera

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

💼 Consulting

📦 Logistics

💰 $10M Series A on 2021-07

Consulting • Logistics • Cloud Services

Protera is a globally certified SAP, Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP) cloud migration and enterprise managed service provider. The company excels in modernizing, optimizing, and securing enterprise workloads in the cloud, offering a suite of services that include cloud modernization, managed cloud security, disaster recovery, data intelligence, and SAP migration. Protera has been a pioneer in enterprise cloud services since 1998, known for its deep technical expertise in SAP systems and ability to drive down costs while enhancing performance and security for its clients.

📋 Description

• Manage the full lifecycle of incidents and service requests received from customers • Serve as a primary communication point between customers and technical teams • Coordinate incident investigation and resolution across L1, L2, and L3 support teams • Follow all Service Desk policies and procedures in a structured, shift-based environment • Document all interactions, resolutions, and updates accurately in ITSM tools • Support second-shift operations from 12:00 PM–8:00 PM or 1:00 PM–9:00 PM EST, Monday through Friday • Provide rotational weekend coverage as required by the team schedule

🎯 Requirements

• Fluency in Spanish and English (verbal and written) • Excellent communication and customer service skills • Strong attention to detail • Ability to multitask, prioritize, and work independently • Effective problem-solving and troubleshooting abilities • Willingness to work a fixed shift with rotational weekend coverage • Strong desire to learn, grow, and commit to the role • Ability to lift up to 40 pounds • Knowledge of end-user device troubleshooting (laptops, printers, etc.) • Basic technical skills with server hardware (rack/unrack, cabling) • Experience supporting backup operations and asset lifecycle management • Ability to pass a background check • Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Analytical thinking skills • Basic knowledge of Linux • Understanding of database administration concepts • Exposure to ITSM tools and ITIL best practices • Experience in Networking, Systems Administration, Databases, or Application Support

🏖️ Benefits

• Competitive salary package • Comprehensive health and dental insurance • Professional development opportunities • Collaborative and supportive work environment • Unlimited PTO • Designated weekday off when scheduled to work a weekend shift