Global Care Navigator – Bahasa Indonesia Speaking

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $38 - $44 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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• Just posted.
• Jobs at this company usually fill in 46 days.

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Spring Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

📋 Description

• Support members by phone, chat, and email during assigned shifts • Manage end-to-end care coordination, including platform sign-up, technical troubleshooting, intake, appointment scheduling and cancellation, and explaining available services • Conduct clinical needs assessments and refer members to appropriate care levels and modalities • Assess and manage member crises, including suicide risk, through in-the-moment support, triage, safety planning, and follow-up • Provide consultation, psycho-education, empathy, and motivational support regarding mental health, substance use, and family or relationship concerns • Identify and resolve care barriers and technical issues, coordinating with internal teams • Research and maintain crisis resources across countries • Complete management consultation intake for global members and customers • Document member interactions accurately in English in Spring Health systems • Learn workflows and policies through training; participate in staff meetings and case consultations • Contribute to internal and customer-facing initiatives • Achieve or exceed targets of 94% QA, 4.65 CSAT, and 85% adherence • Use AI for SOPs, member communications, case notes, escalation summaries, handoff reports, and process documentation • Use AI to increase case volume and improve workflow efficiency while reviewing outputs and applying human judgment

🎯 Requirements

• US-based and eligible to work in the U.S. • Professional proficiency in English and Bahasa Indonesia, including ability to provide clinical services in both languages • Unrestricted clinical mental health license: LCSW, LPC, LMFT, or equivalent • NPI number or ability to obtain one prior to employment • Ability to work Sunday through Thursday, 10 PM to 6 AM ET • Ability to document member interactions accurately in English • Ability to use AI tools thoughtfully, review AI output, and apply human judgment • Must not be actively employed by listed direct competitors during employment • Commitment to confidentiality, compliance, and ethical standards • Education history submission required in the application

🏖️ Benefits

• Health, dental, and vision benefits starting on the first day • One Medical account for team members and dependents • HSA and FSA plans • Yearly allotment of no-cost visits to Spring Health therapists, coaches, and medication management providers • Paid vacation, sick leave, and company holidays • Gympass wellbeing benefit • Four-week fully paid sabbatical after four years • 4–4.5 months of fully paid parental leave • Sponsored Bright Horizons child care, backup care, and elder care • Fertility care support through Carrot • $4,000 reimbursement for related fertility expenses • Employer-sponsored 401(k) match of up to 2% after 90 days • Flexible work arrangements • Focus Fridays • Focus Weeks • Up to $1,000 professional development reimbursement per calendar year • $200 per year donation matching

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