Senior Director, Provider Experience Operations

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $187.4k - $224.5k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Spring Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

📋 Description

• Define and drive provider experience strategy across Spring Health and Alma • Identify and remove friction across the provider journey • Represent provider perspectives using data, feedback, and frontline insights • Build mechanisms to understand provider sentiment and translate insights into measurable improvements • Lead provider support operations and expand self-service and AI-enabled support • Own provider enablement and change management for new products, workflows, tools, and policies • Partner with Product, Engineering, Clinical, Medical Affairs, Marketing, and Provider Operations • Build scalable programs supporting practice growth, network engagement, and high-quality care • Develop provider engagement and retention strategies across both networks • Lead provider performance programs involving metrics, feedback loops, coaching, and interventions • Translate drivers of provider satisfaction, retention, and practice success into operational improvements • Lead and develop a multidisciplinary team spanning provider support, enablement, performance, and clinical expertise • Improve provider satisfaction/NPS and retention • Improve providers’ ability to build and sustain practices • Deliver fast, high-quality provider support resolution • Drive adoption of products, tools, workflows, and policies • Enable consistent, high-quality member experiences

🎯 Requirements

• 10+ years of experience in healthcare operations, provider operations, customer/provider experience, or a related field, including significant leadership experience • Demonstrated success building strategies and programs that improve provider or customer satisfaction, engagement, retention, and performance at scale • Deep understanding of provider workflows and the factors that enable clinicians to build successful, sustainable practices • Experience leading large-scale support, enablement, performance, or change-management programs • Strong cross-functional influence with Product, Engineering, Clinical, and operational teams • Strong analytical and operational judgment, translating provider insights and data into clear priorities and measurable action • Demonstrated ability to use AI and automation to improve support experiences, operational efficiency, and team effectiveness • Experience leading and developing high-performing, multidisciplinary teams • Digital health, provider network, marketplace, or EMR experience preferred

🏖️ Benefits

• Health, Dental, Vision benefits start on your first day • One Medical accounts • HSA and FSA plans, with Spring contributing up to $1K for HSAs depending on plan type • Employer-sponsored 401(k) match of up to 2% • Yearly allotment of no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and dependents • Paid time off, including vacation, sick leave, and company holidays • Parental leave after 6 months’ tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents • Noom weight management program • Fertility care support through Carrot and $4,000 reimbursement for related fertility expenses • Wellhub fitness, mindfulness, nutrition, and sleep subscription • BrightHorizons sponsored child care, back-up care, and elder care • Up to $1,000 annual professional development reimbursement • $200 annual donation matching