Director, Pricing & Monetization

Job not on LinkedIn

🔥 3 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $146k - $244k / year

⏰ Full Time

🔴 Lead

👔 Director

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Sprinklr

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.

📋 Description

• Set Sprinklr’s multi-year pricing, packaging, and monetization vision and operating model • Lead monetization priorities across offer architecture, price metrics, packaging tiers, bundles, upgrade paths, consumption and outcome-based models, AI monetization, SKU governance, and commercial rollout • Advise the VP, Product Operations and executive leadership • Drive cross-functional decisions across Product, Product Marketing, Finance, Sales, Sales Operations, Deal Desk, Billing, Revenue Accounting, Legal, Customer Success, Services, and Enablement • Define pricing and packaging principles, roadmaps, and decision frameworks across Sprinklr’s product portfolio • Create package structures, tiers, entitlements, add-ons, bundles, and upgrade paths • Develop and evaluate seat, usage, consumption, credit, outcome, and hybrid pricing models • Build business cases, scenario models, back-tests, migration economics, discount architecture, and sensitivity analyses • Lead working sessions and executive decision forums from concept through approval and launch • Establish pricing operations and governance for offers, SKUs, migrations, exceptions, deprecations, and pricebook changes • Produce pricebooks, packaging maps, SKU definitions, quoting rules, migration guidance, FAQs, enablement materials, and seller-facing value narratives • Define KPIs and learning agendas, monitor adoption and commercial outcomes, and recommend revisions • Incorporate competitive benchmarks, customer research, buyer personas, willingness-to-pay signals, and product usage into recommendations • Establish a sequenced multi-year monetization roadmap across product suites, customer segments, geographies, and channels • Design pricing and offer experiments with hypotheses, guardrails, success metrics, and decision rules • Operate end to end from problem framing and evidence gathering through modeling, decision-making, systems and field assets, and results measurement • Create reusable frameworks, mechanisms, and documentation so pricing decisions scale

🎯 Requirements

• 12+ years of progressive experience in B2B technology, enterprise SaaS, pricing, monetization, product strategy, product operations, management consulting, corporate strategy, or related field • Significant leadership of enterprise pricing and packaging across a complex portfolio • Experience designing and launching complex B2B offers across multiple products, buyer groups, deployment models, or geographies • Expertise in pricing architecture, packaging design, value metrics, segmentation, willingness-to-pay research, competitive benchmarking, discounting, and migration strategy • Strong financial and analytical capability, including scenario modeling, unit economics, margin analysis, price-volume-mix thinking, and customer-level back-testing • Experience with recurring-revenue business models, including seat-based, usage-based, consumption, credits, outcome-based, transaction, or hybrid pricing • Ability to influence senior Product, Finance, Sales, and executive stakeholders • Proven record turning strategy into operational execution across pricebooks, SKUs, quoting workflows, billing requirements, enablement, and performance reporting • Advanced proficiency with Excel or equivalent modeling tools • Comfort working with CRM, CPQ, billing, product-usage, and business-intelligence data • Bachelor’s degree or equivalent practical experience • Demonstrated experience leading a pricing, monetization, commercial strategy, or related team and developing analytical and strategic talent • Experience presenting material pricing, portfolio, or business-model recommendations to C-suite leaders • Ability to establish enterprise governance, prioritize competing monetization initiatives, and drive adoption across a global matrixed organization • Preferred: experience in enterprise SaaS, customer experience management, contact center, marketing technology, social media management, analytics, or AI software • Preferred: experience monetizing AI, automation, data, API, platform, or agentic capabilities • Preferred: familiarity with Salesforce, enterprise CPQ/pricebook processes, product telemetry, revenue-recognition considerations, and usage-based billing operations • Preferred: experience with external pricing advisors or conjoint analysis, Van Westendorp, Gabor-Granger, value-driver segmentation, and price-volume sensitivity analysis • Preferred: MBA or advanced degree

🏖️ Benefits

• Voluntary healthcare coverage for employees and families where applicable • Paid time off • Open Mentoring Program • 401k plan with 100% vested company contributions • Flexible paid time off • Paid holidays • Generous caregiver and parental leaves • Life and disability insurance • Medical, dental, vision, and prescription drug coverage • Discretionary bonus plan, commission plan, and/or equity plan may be available depending on role