Senior Field Sales Operations Manager

🔥 0 minutes ago

🌽 Illinois, New York, +1 more states – Remote

🌽 Illinois – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $146k - $244k / year

⏰ Full Time

🟠 Senior

🏙️ Outside Sales

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Sprinklr

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.

📋 Description

• Partner with AMER leadership to develop our field strategy for the region and alignment with our global team. • Design, document, and continuously improve end-to-end sales processes — from lead handoff to close — aligned to Sprinklr's enterprise SaaS motion. • Lead weekly, monthly, and quarterly business review (QBR) preparation and reporting cadences. • Collaborate with our Analytics team to uplevel our dashboards and/or create your own dashboards in PowerBI or Salesforce to surface actionable insights on pipeline, ARR, churn, win rates, and quota attainment. • Monitor and analyze key SaaS metrics: ARR, NARR, Churn, and more. • Own and administer the sales tech stack including Salesforce CRM, Outreach, Clari, Gong, and other RevOps tools.

🎯 Requirements

• 6+ years of experience in Sales Operations, Revenue Operations, or Business Operations at a B2B SaaS company. • Demonstrated expertise with Salesforce CRM (admin-level experience strongly preferred). • Proven ability to build executive-level reports and dashboards; proficiency in Tableau, Looker, or similar BI tools. • Strong analytical mindset with experience in quota setting, territory planning, and funnel analysis. • Excellent project management skills with the ability to manage multiple priorities in a fast-moving environment. • Outstanding verbal and written communication skills; comfortable presenting to senior leadership.

🏖️ Benefits

• Health insurance • 401(k) plan with 100% vested company contributions • Flexible paid time off • Holidays • Generous caregiver and parental leaves • Life and disability insurance • Medical, dental, vision, and prescription drug coverage