Senior Applied AI/ML Scientist

Job not on LinkedIn

🔥 28 minutes ago

🇺🇸 United States – Remote

💵 $168k - $210k / year

⏰ Full Time

🟠 Senior

🤖 Artificial Intelligence

👻 Ghost score 0%

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Sprout Social, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

📣 Marketing

☁️ SaaS

🌍 Social Impact

Marketing • SaaS • Social Impact

Sprout Social, Inc. is a leading provider of social media management solutions. The company offers a comprehensive platform that enables businesses to streamline their customer care, enhance community management, and drive marketing efforts across various social media channels. With features like engagement, publishing, analytics, and social listening, Sprout Social helps organizations uncover trends, gather insights, and amplify their brand awareness. Their platform integrates AI and automation to improve efficiencies and personalize customer care. Additionally, Sprout Social offers influencer marketing and employee advocacy tools to enhance social reach. Trusted by over 30,000 brands and recognized for its top-tier software products, Sprout Social caters to enterprises, agencies, and small to medium businesses, providing innovative solutions to maximize the impact of social media strategies.

📋 Description

• Own end-to-end agent and agentic feature development, including requirements, success definitions, evaluations, guardrails, and tools • Lead model selection, development, and validation • Design and run A/B tests and other rigorous experiments to measure customer impact • Set and evolve the quality bar across agents • Partner with engineers building and operating agents and evaluation infrastructure • Identify improvements to agent-platform capabilities, including prompt iteration, reusable judges, context-window management, tool use, and adoption of state-of-the-art models • Communicate AI capabilities, limitations, and quality to product, design, engineering, and leadership • Own evaluation and quality for agents and drive evidence-based model-selection and improvement decisions • Contribute to the long-term AI quality and evaluation roadmap and guide evaluation best practices • Build relationships with business-unit leaders, stakeholders, and executives • Elevate technical excellence and stay current with state-of-the-art research

🎯 Requirements

• 5+ years of applied AI/ML experience with a strong track record in evaluation, measurement, and quality of shipped AI/ML or LLM systems • Experience designing evaluation frameworks and building and calibrating reliable judges or automated evaluators for ML or LLM/agentic systems • Strong judgment in model selection and validation • Rigorous experimentation and statistical skills, including A/B testing, power analysis, and sound measurement design • Foundational ML and modeling knowledge, including Python, common ML frameworks, transformers, and embeddings • SQL proficiency and comfort with large datasets • Ability to work closely with product, design, and engineering and translate technical quality questions into actionable terms • Direct experience evaluating LLM-driven or agentic products in production preferred • Experience defining quality bars or evaluation methodologies preferred • Rapid prototyping with new AI/ML techniques preferred • Familiarity with eval tooling, observability, and MLOps practices preferred • Experience influencing product roadmaps with evidence about AI quality and feasibility preferred • Awareness of model security, bias mitigation, and responsible-AI practices preferred

🏖️ Benefits

• Premium BCBSIL medical, dental, and vision insurance for you and eligible dependents • Full, free access to Modern Health, including coaching, therapy sessions, and digital wellness resources • 401(k) plan with a 50% company match on the first 6% of contributions • 100% employer-paid Life and Disability insurance • Flexible PTO policy and company-wide Rest & Recharge days • Up to 16 weeks of paid parental leave • $1,000 USD annual Lifestyle Spending Account • One-time $550 USD home office setup stipend • Monthly $50 USD internet stipend • 16 hours of paid volunteer time annually • $100 annual charitable donation match • Pre-tax commuter benefits • Subsidized child/eldercare through Care.com • Discounted pet insurance through Figo • No-cost personalized financial wellness support through Your Money Line