Fraud Strategy Lead

🔥 10 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $75k - $95k / year

⏰ Full Time

🟠 Senior

🧐 Strategy

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SquareTrade

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🛒 Retail

💰 $238M Private Equity Round on 2012-01

Insurance • Retail • Consumer Electronics

SquareTrade is a company that offers protection plans for consumer electronics and appliances through its parent company, Allstate Protection Plans. It provides comprehensive protection and warranty services for items such as smartphones, TVs, furniture, and major appliances. Known for its innovative approach in the protection plans sector, SquareTrade focuses on providing hassle-free, reliable service to its customers, including same-day phone repairs and easy online claims filing. It partners with leading retailers and mobile carriers in North America, Europe, Japan, and Australia, and its protection plans are preferred by a significant number of consumers over competitors. With a strong commitment to excellent customer service, SquareTrade ensures peace of mind to its customers by safeguarding their purchases with trusted protection solutions.

📋 Description

• Analyze fraud vectors across SquareTrade's platform including both first party and third party fraud types to develop strategies that identify the bad actors and improve the experience • Develop and maintain metrics and KPI’s that measure risk mitigation strategies and communicate progress to key stakeholders and leadership • Own and drive the fraud rule lifecycle for assigned areas, including opportunity identification, business case development, strategy design, testing, deployment, monitoring, and ongoing optimization • Evaluate existing rules and controls for overlap, effectiveness, operational impact, and opportunities to simplify or strengthen coverage • Partner with Fraud Operations to support alignment on policies, procedures, and investigative practices while helping address operational challenges • Contribute to cross-functional projects supporting fraud prevention and business growth while balancing customer experience and operational efficiency • Influence stakeholders across the organization to prioritize and implement fraud mitigation strategies that balance risk reduction, operational efficiency, and customer experience • Utilize large amounts of complex data with data-driven analytical techniques to monitor customer behaviors and detect trends in fraudulent activity, and develop strategies to mitigate risk and improve customer experience • Proactively identify new opportunities and strategies to strengthen controls, processes, and systems • Partner with internal teams and third parties to monitor risk trends, apply industry best practices, and ensure compliance and regulatory obligations

🎯 Requirements

• Demonstrated ability to independently identify problems, define hypotheses, and drive high-impact solutions with limited direction • Strong prioritization skills with the ability to manage competing demands, navigate ambiguity, and make sound tradeoff decisions aligned with business objectives • Proven experience influencing cross-functional teams to implement risk strategies, process changes, or product enhancements • 3-5 years of experience in developing risk rules, strategies, policies, and procedures that direct user behavior, leveraging both internal and 3rd party capabilities, owning them end to end • Strong analytical and problem-solving skills, including experience using SQL, Python, R, SAS, or similar tools to evaluate strategy performance and identify opportunities • Demonstrated ability to effectively interact with senior leaders and executives to present complex findings and outline progress, plans, and opportunities to address them • Experience in fraud prevention rule management systems, device profiling, customer verification, document verification technologies

🏖️ Benefits

• Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) • Up to 4% company match into 401(k) and contributions into your company-sponsored pension • $75/month budget to help prioritize your physical wellbeing • $80/month stipend to subsidize connectivity costs • Mental health resources including free 1:1 therapy, coaching sessions and digital resources • Supportive leave policies • Flexible Time Off Policy in addition to 9 Company Holidays • Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires • Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as a team • Various corporate perks and discounts