Manager, Business Strategy and Operations

🔥 13 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $110k - $160k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧐 Strategy

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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SquareTrade

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🛡️ Insurance

🛒 Retail

💰 $238M Private Equity Round on 2012-01

Insurance • Retail • Consumer Electronics

SquareTrade is a company that offers protection plans for consumer electronics and appliances through its parent company, Allstate Protection Plans. It provides comprehensive protection and warranty services for items such as smartphones, TVs, furniture, and major appliances. Known for its innovative approach in the protection plans sector, SquareTrade focuses on providing hassle-free, reliable service to its customers, including same-day phone repairs and easy online claims filing. It partners with leading retailers and mobile carriers in North America, Europe, Japan, and Australia, and its protection plans are preferred by a significant number of consumers over competitors. With a strong commitment to excellent customer service, SquareTrade ensures peace of mind to its customers by safeguarding their purchases with trusted protection solutions.

📋 Description

• Develop a point of view on how service strategy should evolve using customer, partner, market, competitive, operational, and financial evidence • Identify and shape opportunities to improve or reinvent service • Turn broad or unresolved questions into practical paths forward with learning agendas, analysis, stakeholders, decisions, and next steps • Build investment cases weighing customer and partner value, growth potential, economics, feasibility, and implementation requirements • Design concepts, hypotheses, experiments, pilots, success measures, and decision criteria • Work cross-functionally to move validated concepts toward launch • Advise senior leaders on recommendations, evidence, tradeoffs, and decisions • Build repeatable capabilities for finding, testing, and advancing service ideas • Partner across the business, Product, and Technology to create momentum around opportunities • Move between strategy and execution, including customer research, business-case pressure testing, concept development, and readiness decisions • Lead through ownership, judgment, cross-functional influence, and turning complex questions into decisions and action; no direct reports

🎯 Requirements

• Bachelor's degree or equivalent practical experience • Typically 10+ years of related experience in strategy, service innovation, customer experience, consulting, incubation, or a related field, or an equivalent combination of education and experience • Track record of owning complex work crossing teams, functions, or business areas and turning it into tangible decisions and outcomes • Experience developing strategic recommendations, business cases, experiments or pilots, roadmaps, and plans for bringing ideas to life • Experience advising senior leaders and driving work forward when the answer, ownership, or path is not obvious • Strong strategic problem solving, synthesis, executive communication, facilitation, and stakeholder influence • Advanced analytical skills; comfort working with qualitative and quantitative evidence and turning analysis into business decisions • SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position • Candidate(s) offered this position must submit to a background investigation

🏖️ Benefits

• Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) • Up to 4% company match into 401(k) • Contributions into company-sponsored pension • $75/month budget to prioritize physical wellbeing • $80/month stipend to subsidize connectivity costs • Mental health resources including free 1:1 therapy, coaching sessions and digital resources • Supportive leave policies • Competitive PTO program • 9 paid Company Holidays • Tuition reimbursement up to $5,250 per year • Hybrid work arrangements with regular investment in gatherings/offsites • Various corporate perks and discounts

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