Servicenow Platform Owner

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $44 - $72 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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SRI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

🎖️ Defense

Healthcare • Consulting • Defense

SRI is an independent nonprofit research institute that has been at the forefront of innovation for nearly 80 years. Based in Silicon Valley, SRI focuses on delivering world-changing solutions across various fields, including artificial intelligence, climate sustainability, health, and education. Through collaboration with government and commercial entities, the institute strives to tackle complex scientific challenges and bring groundbreaking technologies and ideas to the marketplace, contributing significantly to advancements in technology that impact society.

📋 Description

• Own the ServiceNow platform strategy, roadmap, architecture, governance, and ongoing evolution • Partner with business and IT stakeholders to gather requirements, define priorities, and translate business needs into scalable ServiceNow solutions • Lead and actively participate in the configuration, implementation, testing, deployment, and support of ServiceNow capabilities • Manage ServiceNow projects and enhancements from requirements through delivery, including scope, schedule, dependencies, risks, and stakeholder communication • Serve as the primary technical and functional subject matter expert for the platform, providing hands-on troubleshooting and production support • Design and maintain workflows, integrations, automation, data models, roles, and platform configurations using ServiceNow best practices • Drive adoption and continuous improvement of ITSM and other enterprise service management capabilities across SRI • Establish platform standards and governance to ensure solutions are maintainable, secure, scalable, and aligned with enterprise architecture • Manage ServiceNow releases, upgrades, testing, and platform health • Evaluate and implement ServiceNow AI, automation, and emerging capabilities to improve employee experience and service delivery • Partner with application owners, infrastructure, security, and support organizations on integrations and cross-platform initiatives • Manage vendor relationships, licensing, and external implementation partners as needed • Develop documentation, training, and processes that enable effective platform administration and user adoption

🎯 Requirements

• 5+ years of hands-on ServiceNow experience • Strong knowledge of ITSM/ITOM, Service Catalog, CMDB, Workplace Service Delivery (WSD), and HR Service Delivery (HRSD) • Demonstrated experience owning and evolving the ServiceNow platform, including roadmap, architecture, standards, governance, lifecycle management, and adoption • Strong requirements-gathering and solution-design skills • Ability to partner effectively with business and technical stakeholders • Proven experience providing hands-on ServiceNow administration, configuration, production support, troubleshooting, and continuous improvement • Experience managing ServiceNow projects and enhancements from requirements through implementation, testing, deployment, and ongoing support • Candidates who receive a conditional offer of employment will be subject to a background check

🏖️ Benefits

• Positions may qualify for SRI's Pay for Outstanding Performance program • Positions may qualify for the annual Performance Based Compensation program • Competitive benefits package • Equal Opportunity Employer • Inclusive working environment that nurtures a culture of belonging