Customer Success Manager

🕒 February 11

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SS&C Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏦 Banking

💳 Fintech

Banking • Healthcare • Fintech

SS&C Technologies is a global leader in financial services and healthcare technology, recognized as the world’s largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. The company offers a comprehensive range of solutions including asset management, banking, healthcare, insurance, and wealth management, leveraging proprietary software and extensive expertise to meet the operational needs of clients across multiple industries.

📋 Description

• Lead, coach, and develop a team of Customer Success Managers, setting clear expectations for performance, engagement, and accountability • Manages the assigned team personnel, which includes hiring, coaching, performance evaluation, training & development • Ensures Customer Success teams receive the technology, personnel, and educational resources necessary to provide flawless service to Intralinks clients • Manages the daily workflow on a subset of the Customer Success teams, with the goal of 100% resolution on all issues and complaints • Responsible for working with Management to develop, evolve and implement standardized procedural best Customer Success practices • Fosters close relationships with Sales Management, supporting and contributing to regional and global growth strategies • Advocates for the Voice of the Customer across all functional areas of the organization, such as Product Development, Systems Engineering, Marketing, etc.

🎯 Requirements

• Minimum of 5 years experience in Customer Success • 2+ years of people management experience, including coaching, performance management, and team development • Presentation & Communication Skills • Strong MS Office suite and a good comfort level with software and technology • Experience using Gainsight, Zendesk and Salesforce • Excel/reporting expertise • Project implementation/management experience, preferably with SaaS • Familiarity with conflict resolution, de-escalation, and positive influencing • Bilingual - English plus Spanish or Brazilian Portuguese

🏖️ Benefits

• Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans • Your Future: 401k Matching Program, Professional Development Reimbursement • Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays • Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave • Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees • Training: Hands-On, Team-Customized, including SS&C University • Extra Perks: Discounts on fitness clubs, travel and more!