Field Support Engineer

Job not on LinkedIn

🔥 2 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stago

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1945

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Stago is a global diagnostics company specializing in the science of hemostasis and thrombosis, providing laboratory instruments, reagents, quality control programs, and related services for clinical coagulation testing. The company offers hemostasis analyzers and assays (including D-dimer tests), external quality assessment (EQA) programs, continuing education and digital tools like My Personal Space and My Expert QC to support lab quality management and customer account services. Stago serves hospitals, clinical laboratories, and healthcare providers with technical support, regulatory-cleared products, and educational resources.

📋 Description

• Provide on-site and remote technical support for Stago instruments and systems • Diagnose and resolve technical issues efficiently to minimize downtime • Foster strong customer relationships through active listening, clear communication, and professionalism • Prioritize service requests and ensure customer concerns are addressed promptly and thoroughly • Install instruments at customer facilities, sales demonstrations, and product shows according to Diagnostica Stago specifications • Perform preventive maintenance, repairs, and corrective actions on Stago systems and analyzers • Provide on-site training to end users and laboratory personnel on instrument operation, maintenance, and troubleshooting • Maintain ongoing communication with customers, the manager, and headquarters until issue resolution • Collaborate with technical support, sales, and product management teams • Complete work orders, analyzer information, update information, and repair records according to SOP timelines and regulatory requirements • Analyze, review, and inspect findings to determine problem sources by telephone or on-site • Replace necessary parts and perform troubleshooting to ensure optimal analyzer operation per SOP • Maintain accurate service records and comply with regulatory guidelines and company policies • Identify opportunities for service contracts and extended service agreements and educate customers about available options • Escalate open or recurring issues promptly according to SOP • Complete special projects and tasks assigned by the Regional Field Service Manager • Drive customer satisfaction through successful completion of field service duties • Provide technical assistance and troubleshooting as required • Support Stago departments to improve internal cooperation and customer satisfaction

🎯 Requirements

• High School diploma or GED required • Associate's Degree or Certificate from Technical School a plus • Bachelor's degree from a four-year college or university preferred • 3 years related experience troubleshooting and repairing diagnostic equipment or operating related equipment required • Valid Driver's License • Strong technical troubleshooting and problem-solving skills • Excellent customer service and communication skills, with the ability to explain complex technical concepts clearly • Knowledge of database and Internet software; Windows 10/7, NT, XP and DOS • Ability to work independently, manage time effectively, and adapt to changing priorities in a fast-paced environment • Willingness to travel extensively within the assigned territory and occasionally beyond • Up to 75% overnight travel may be required depending on territory • Ability to travel by common air carrier or rental car as needed • Fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements • Occasional weekend/holiday on-call coverage for the region

🏖️ Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions • Occasional weekend/holiday on-call coverage for the region