Robotics Technical Support Specialist, 2nd Shift

🔥 43 minutes ago

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Standard Bots

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

💰 Venture Round on 2018-03

Consulting • Logistics • Artificial Intelligence

Standard Bots is a company focused on advancing AI in robotics. They have developed the RO1, a six-axis, programmable robotic arm that integrates AI to automate a wide range of manufacturing tasks such as CNC tending, case packing, deburring, inspection, and more. Their solution is designed to be powerful yet intuitive, aiming to make automation more accessible to both operators and developers. By providing automation tools that are easy to use and integrate, Standard Bots seeks to enhance productivity and safety in manufacturing environments. Additionally, they focus on expanding the potential use cases of robotics beyond manufacturing, improving human productivity and offering solutions that can aid in everyday tasks. With a recent funding of $63 million, they are poised to accelerate developments in AI and robotics, creating smarter robots for a safer and brighter future.

📋 Description

• Provide technical support to customers from the hours of 4pm to 12am EST, via phone, email, video calls, and ticketing systems — diagnosing and resolving issues with Standard Bots robots • Guide customers through troubleshooting processes, configuration adjustments, and best practices for robot deployment and operation • Collaborate with engineering, product, and field service teams to escalate complex issues and ensure timely resolution • Document technical issues, solutions, and customer interactions in our CRM system (HubSpot or similar) • Create and maintain knowledge base articles, FAQs, and troubleshooting guides to improve customer self-service • Identify patterns in support requests and surface actionable feedback to product and engineering teams for continuous improvement • Own ticket management processes and proactively recommend improvements where inefficiencies exist • Meet or exceed support KPIs including response time, resolution time, and customer satisfaction

🎯 Requirements

• Associate degree or higher in engineering, computer science, robotics, mechatronics, or a related technical field • Ability to work the second shift from the hours of 4pm to 12am EST • 2+ years of experience in technical support, field service, or a related role in robotics, automation, or technology • Proven troubleshooting skills with mechanical, electrical, or software systems • Understanding of industrial automation concepts, manufacturing processes, or robotics fundamentals • Ability to explain complex technical concepts clearly to non-technical audiences — in writing and in conversation • Organized and able to manage multiple open support tickets simultaneously without dropping the ball • Willing to travel occasionally (up to 25%) for training, customer support visits, or team events • Working understanding of networking, protocols, and device connectivity (preferred)

🏖️ Benefits

• Employee Stock Options • Paid time off • Medical/dental/vision insurance • Life insurance • Disability insurance • 401(k) to regular full-time employees