Application Engineer – Field Service

🔥 1 hour ago

🦌 Connecticut, Kentucky, +3 more states – Remote

🦌 Connecticut – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote

💵 $77.6k - $124.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Stanley Black & Decker, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1843

🔧 Hardware

💰 Post-IPO Debt on 2023-03

Manufacturing • Hardware • Industrial Solutions

Stanley Black & Decker, Inc. is a leading global provider of tools, outdoor products, and industrial solutions. Known for its iconic brands such as DEWALT, CRAFTSMAN, and Stanley, the company offers a wide range of tools and solutions for various industries, including engineered fastening and manufacturing technologies. Headquartered in New Britain, Connecticut, Stanley Black & Decker is committed to innovation, sustainability, and empowering people through its community initiatives. The company plays a significant role in the skilled trades sector, focusing on upskilling and inclusive culture, aiming for a positive impact on both the planet and its people.

📋 Description

• Serve as the SEF expert for all POP & Avdel fasteners and assembly tools sold within the North American Industrial and Automotive market. • Provide technical support and respond to questions and concerns from customers, sales team, customer service, applications engineering, and product management teams. • Work directly with customers to troubleshoot equipment problems, review equipment service strategies, and evaluate spare part requirements. • Provide on-site technical support to customers and accompany the sales team on tooling sales calls. • Serve as the primary contact point and manage the Authorized Service Centers Network for all warranty returns and repair requests from customers: Log warranty returns. Evaluate failure modes, document findings, and report on trends. Recommend design changes for product improvement. Recommend warranty actions and route tools as appropriate. Perform basic repairs as needed. • Manage tooling, nose equipment, and spare part demonstration inventory, and make recommendations for stocking levels. • Conduct product repair and maintenance training to customers, sales team, applications engineering, and product management teams. • Position will require periodic travel to conduct training sessions and obtain training on new tools being released to the market. • Create training material, including videos, for publication. • Support the quality team with issues regarding fasteners, assembly tooling, and spare parts, and determine the root cause. • Support the operations team with all aspects of establishing and maintaining assembly tooling needed for rivet product verification. • Perform other duties as assigned

🎯 Requirements

• 5 years’ experience with strong mechanical background repairing and maintaining hydraulic, pneumatic, and electric powered equipment, preferably with rivet assembly tooling. • Knowledge of quality practices (APQP, control of returned goods, root cause analysis, etc.) • Strong leadership, interpersonal, and computer skills. • Project management skills with emphasis on meeting deadlines. • Experience in cold head (rivets) manufacturing processes preferred. • Knowledge of inspection and measuring equipment techniques. • Experience in joint development and validation 3D CAD background and modeling experience (Solidworks) preferred.

🏖️ Benefits

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being. • Discounts on Stanley Black & Decker tools and other partner programs.