Assistant Manager, End User Programming

🔥 0 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $62.2k - $100.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

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Stanley Black & Decker, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1843

🔧 Hardware

💰 Post-IPO Debt on 2023-03

Manufacturing • Hardware • Industrial Solutions

Stanley Black & Decker, Inc. is a leading global provider of tools, outdoor products, and industrial solutions. Known for its iconic brands such as DEWALT, CRAFTSMAN, and Stanley, the company offers a wide range of tools and solutions for various industries, including engineered fastening and manufacturing technologies. Headquartered in New Britain, Connecticut, Stanley Black & Decker is committed to innovation, sustainability, and empowering people through its community initiatives. The company plays a significant role in the skilled trades sector, focusing on upskilling and inclusive culture, aiming for a positive impact on both the planet and its people.

📋 Description

• Support day-to-day administration of the DEWALT loyalty program (Impact Rewards), including user support, account maintenance, basic troubleshooting, and standard reporting • Support administration of Preferred Provider Agreements (PPAs), including tracking, documentation, status updates, routing, and responding to basic questions • Serve as a front-line point of contact for end user calls and sales team inquiries related to program processes, requests, and "how-to" support • Review incoming requests for completeness and accuracy, follow up on missing information, and help ensure requests are ready for review and approval • Prepare standard reporting, dashboards, and reporting packages to support program visibility and decision-making • Maintain organized program documentation, process guides, job aids, and support materials • Coordinate day-to-day operational needs with external vendor partners, as applicable • Support training preparation by helping develop materials, job aids, and internal resources • Escalate complex issues, exceptions, and strategic questions to the appropriate team lead • Identify opportunities to improve process efficiency, intake quality, and overall program execution

🎯 Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field preferred • 2+ years of experience in program coordination, sales support, customer support, operations, marketing operations, or a related role • Strong organizational skills and attention to detail • Ability to manage multiple tasks and priorities in a fast-paced environment • Strong written and verbal communication skills • Strong customer service mindset and ability to work effectively with internal and external stakeholders • Proficiency in Microsoft Office, especially Excel and PowerPoint • Experience working in Salesforce or similar CRM systems preferred • Experience supporting reporting, documentation, or process coordination preferred • Experience supporting loyalty, rebate, incentive, or partnership programs • Experience working with sales teams and field teams • Experience working with vendor partners or external agencies • Ability to identify process gaps and recommend practical improvements • Comfort working with data, reports, and dashboards

🏖️ Benefits

• Medical, dental, life, vision, disability • 401(k) • Employee Stock Purchase Plan • Paid time off • Tuition reimbursement • Discounts on Stanley Black & Decker tools and other partner programs