Eye Care Specialist

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🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Stanton Optical

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

👥 B2C

🛍️ eCommerce

⚕️ Healthcare Insurance

B2C • eCommerce • Healthcare Insurance

Stanton Optical is a retail optical company that provides a wide range of eye care products, including eyeglasses, sunglasses, and contact lenses, along with eye exams. The company emphasizes affordability with promotions like buy one, get one free offers and free eye exams. Customers can purchase vision supplements and utilize vision insurance and financing options for their purchases. Stanton Optical aims to enhance eye health and vision care by offering quality products and services to its customers.

📋 Description

• Demonstrate optical knowledge and experience, able to assist customers with any vision need from eyewear (fashion) to eye care (clinical) online • Drive sales through building trust and consultative selling, guiding intentional traffic • Recommend viable eyewear options to customers online via video conference/chat by assessing their lifestyle, budgetary needs and facial features, instilling confidence in their selection • Troubleshoot customer service issues with internal support teams as needed • Follow-up with customers for final resolution and increased customer satisfaction • Speak about Stanton Optical and eyewear fashion trends with authority • Guide customers through an online vision test for prescription renewal and seamlessly transition them to eyewear purchase • Provide feedback and recommendations to continue to improve the omni experience for both customer and associate • Assist with testing, training and communicating new software features and omni experiences • Engage and pursue new business opportunities • Support new omni-initiatives as needed

🎯 Requirements

• Associate's Degree required • Previous optical retail experience is a plus • Having a valid ABO/NCLE Certification is preferred • Passionate about customer service, a people person • Ecommerce-savvy, enjoys shopping online and navigating digital and social environments • Positive, friendly and outgoing, ability to effectively communicate with a diverse range of people • Organized and detail-oriented • Problem-solver mindset, resourceful and focused on customer resolution • Confident and comfortable navigating difficult conversations and able to properly escalate and/or follow-up

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development