Account Specialist

Job not on LinkedIn

🔥 2 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Staples Promotional Products

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

🛍️ eCommerce

🛒 Retail

Marketing • eCommerce • Retail

Staples Promotional Products is a company that specializes in providing customized promotional merchandise to enhance brand identity and marketing efforts. They offer a wide range of products, including custom apparel, drinkware, electronics, bags, office essentials, and more. By helping businesses to personalize items such as apparel and tech accessories, Staples Promotional Products enables organizations to create a strong brand presence and foster customer engagement. With their 24-hour production service, they cater to urgent promotional needs and focus on quality, upfront pricing, and customer satisfaction. Staples Promotional Products aims to build brand love and deliver effective promotional solutions to businesses globally.

📋 Description

• Manage transactional and programmatic custom print projects, customer orders, and replenishment programs • Serve as a primary point of contact for print customers throughout the order lifecycle • Develop and present profitable customer quotes while maintaining targeted margin expectations • Manage a pipeline of print opportunities and convert requests into sales • Collaborate with Sales, Sourcing, Print Support, Suppliers, and other internal teams • Resolve customer issues, identify root causes, and coordinate corrective actions • Communicate proactively with customers during quoting, proofing, production, fulfillment, and delivery • Analyze reports and performance metrics to increase sales, improve operational efficiency, and support customer retention • Maintain accurate customer records, project details, and business intelligence documentation • Recommend and help implement process improvements • Support KPIs related to customer engagement, win rates, service levels, and sales performance • Negotiate sales margins and work with suppliers to support customer and business objectives

🎯 Requirements

• High School Diploma or equivalent • Minimum of 2 years of relevant print, digital copy, customer service, sales, or project management experience, preferably in a business-to-business environment • Strong relationship-building and interpersonal skills • Professional telephone and customer communication skills • Strong written communication abilities • Proficiency with Microsoft Office and PC applications • Ability to manage multiple projects concurrently while maintaining attention to detail • Ability to build relationships and tailor communication to a variety of customers and stakeholders • Basic mathematical aptitude and problem-solving skills • Ability to thrive in a fast-paced, customer-focused environment • Bachelor's Degree in Business Administration or a related field preferred • Bi-lingual (Spanish) preferred • Experience supporting print services, print production, or print-related business operations preferred • Strong computer and web-based systems skills with the ability to quickly learn new technologies • Excellent verbal, written, and interpersonal communication skills • Highly organized with strong project coordination abilities • Experience working with customers, suppliers, and cross-functional business teams • Ability to work effectively both independently and within a team environment • Proven ability to manage multiple priorities while maintaining high service levels and accuracy

🏖️ Benefits

• Bonus plan • Generous amount of paid time off, including one Floating Holiday each year • Flexible work arrangements, including flexible work hours • 401(k) plan with company match • Medical, dental, vision, life and disability insurance • Optional benefits • Associate store discount • Discounts on mobile plans and movie tickets