Project Consultant

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StarRez, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🏠 Real Estate

💰 Private Equity Round on 2022-01

SaaS • Real Estate

StarRez, Inc. is a comprehensive resident and property management software provider designed to help create thriving residential communities. The company offers a range of solutions tailored for various types of accommodation including higher education, student property management, build-to-rent, co-living, multi-family housing, staff housing, and boarding schools. StarRez provides features such as powerful reporting and analytics, security-focused solutions, roommate matching, communication tools, automated billing, and community engagement programs. They are committed to enhancing the resident experience with scalable, flexible, and secure management solutions.

📋 Description

• Manage and maintain strong relationships with customers • Provide product training tailored to customer needs • Collaborate with Project Managers and Senior Consultants on larger, high-impact projects • Lead in resolving project and implementation challenges • Adhere to established escalation procedures to ensure smooth outcomes • Deliver engaging product training that enables customers to confidently adopt and use StarRez solutions • Partner with customers in an Outsourced Resource capacity, providing operational support and guidance • Support Project Managers and Senior Consultants in successful delivery of implementation, optimization, and consulting engagements • Troubleshoot customer and project issues • Create, maintain, and improve customer-facing and internal documentation, procedures, and knowledge resources • Execute functional testing of product features

🎯 Requirements

• 2+ years of experience working in Higher Education Housing or Residence Life operations • Demonstrated experience as a StarRez Power User with strong functional knowledge of the platform • Proven ability to build trusted customer relationships through successful delivery of services or projects • Strong written and verbal communication skills, including experience facilitating meetings and presenting to a range of stakeholder groups • Strong analytical, problem-solving, and issue management skills, with the ability to prioritize and resolve complex customer challenges • Experience working with Student Information Systems (SIS), such as Banner, Oracle PeopleSoft Campus Solutions, or SAP Student Lifecycle Management.

🏖️ Benefits

• Full benefits including health care • Paid time off • Life insurance • 401k plan with company match for eligible team members.