Claim Specialist – Property Field Inspection

🔥 1 minute ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $63.1k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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State Farm

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1922

🚘 Automotive

🏥 Healthcare

⚖️ Legal

Automotive • Healthcare • Legal

State Farm is a large, consumer-focused U. S. insurance and financial services company offering a wide range of personal and small-business insurance products (auto, home, renters, life, health supplements, pet, commercial lines) as well as investment services and banking partnerships. It sells policies primarily through a network of local agents, provides digital account and mobile app services for billing and claims, and promotes bundling and discounts to help customers save. With a long history since 1922, State Farm emphasizes community involvement and customer support through agents and digital tools.

📋 Description

• Conduct on-site inspections and assessments of residential and commercial property damage • Meet with insureds as the first point of contact, explain coverage, estimate damages, and guide them through the claims process • Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims • Interact professionally with parties expressing strong emotions or concerns • Provide exceptional customer service and address inquiries and concerns • Gather evidence, document findings, and prepare detailed reports • Investigate and adjust personal and commercial property claims with exposures up to $500,000 • Evaluate coverage and policy terms to determine claim validity and regulatory compliance • Negotiate and settle claims within authorized limits, policy provisions, industry standards, and company guidelines • Work from home and use a mobile office/vehicle for in-person appointments in the assigned Salisbury territory • Occasionally travel outside the assigned area to assist other territories • Work flexible schedules and potentially overtime or irregular hours

🎯 Requirements

• Ability to investigate problems, evaluate information, and make well-supported decisions • Ability to interpret detailed policies, guidelines, or technical information and apply them accurately • Ability to quickly learn unfamiliar concepts, processes, and terminology • Ability to effectively interact with policyholders, agents, and other stakeholders • Effective communication and interpersonal skills for difficult/emotional conversations • Detail-oriented with strong organizational and analytical skills • Proficiency using mobile/desktop tools to document and support claims in the field and remotely • Physical ability to walk, bend, reach, kneel, squat, stoop, lift, carry, unfold, and climb ladders • Ability to use appropriate equipment to traverse roofs at various heights and pitches • Ability to crawl in tight spaces • May be required to complete Rope and Harness Safety Training • Valid driver’s license required • Successful completion of required training, applicable proficiency/licensing exams, MVR checks, and background checks • Preferred: Bachelor’s Degree in Risk Management, Insurance, Business, Construction Management, or similar • Preferred: Customer service experience • Preferred: Understanding of property insurance concepts and claim handling practices • Preferred: Baseline knowledge of residential and commercial building construction and materials • Preferred: Familiarity with water mitigation principles and inspection processes • Preferred: Working knowledge of Xactimate and XactContents

🏖️ Benefits

• Potential yearly incentive pay up to 15% of base salary • 401k Plan with company contributions of up to 7% of salary • Health Insurance; State Farm pays most of the healthcare premium • Dental/Vision plans • Life Insurance • Paid Time Off, initially up to 20 days annually • Parental leave • Paid holidays • Celebration day • Life leave (40 hours/year) • Bereavement leave • Community service/education support days • Annual Merit Increases • Tuition Reimbursement and tuition assistance programs • Industry-leading training programs • Employee resource groups • Mentoring • Fertility/IVF/adoption assistance • College coaching • National discount programs • Interactive monthly financial workshops • Free financial coaching • State Farm Federal Credit Union savings/financing • Health and wellbeing programs • Vision, dental, telemedicine, 24/7 mental health professionals • Matching Gift Program • Good Neighbor Grant Program • Employee Assistance Fund • Free financial advisors • Remote work from home with mobile office/vehicle for field appointments • Flexible schedules and potential overtime/irregular hours

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