Licensed Customer Service Representative

🕒 April 21

🇺🇸 United States – Remote

💵 $45k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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State Farm

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1922

🏦 Banking

💸 Finance

👥 B2C

Banking • Finance • B2C

State Farm is a large, consumer-focused U. S. insurance and financial services company offering a wide range of personal and small-business insurance products (auto, home, renters, life, health supplements, pet, commercial lines) as well as investment services and banking partnerships. It sells policies primarily through a network of local agents, provides digital account and mobile app services for billing and claims, and promotes bundling and discounts to help customers save. With a long history since 1922, State Farm emphasizes community involvement and customer support through agents and digital tools.

📋 Description

• Manage inbound and outbound calls to address customer inquiries and concerns. • Provide accurate information regarding products and services while maintaining high standards of phone etiquette. • Perform data entry tasks to update customer records and track interactions. • Analyze customer feedback and provide insights for service improvement. • Assist customers with troubleshooting issues and provide effective solutions. • Collaborate with team members to enhance overall customer satisfaction. • Maintain a professional demeanor while handling challenging situations.

🎯 Requirements

• Position open to U.S. Residents only • Property & Casualty required. • Life and Health also preferred. • State Farm experience preferred, insurance experience is a bonus. • Must be able to solve problems quickly and be good with basic computer functions as this role has a lot of note taking! • Must have access to fast and reliable internet service. • Must be comfortable working in the Eastern Time Zone. • Excellent communication skills - written, verbal and listening • Self-motivated • Ability to multi-task • Ability to effectively relate to a customer • Ability to work in a fast-paced, team friendly environment • Must have the ability to carry out daily responsibilities without supervision • Dedicated to customer service • Able to effectively relate to a customer, answer their questions, and anticipate their needs. • Excellent communication skills to assist customers and coordinate with other agency team members.

🏖️ Benefits

• Includes a monthly bonus plan • 401k plus match • ability to earn a paid trip for you plus one • flexible schedule • paid time off • insurance stipend • training & development • opportunities for advancement • Team Contests • Health Benefits are available • Fun, positivity-forward work culture. • Office outings several times per year, including office lunches, etc.