Bilingual Health Care Customer Service Representative

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🔥 0 minutes ago

🏈 Alabama, Arizona, +23 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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State Collection Service, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1949

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

State Collection Service, Inc. is a national leader in healthcare receivables, helping healthcare providers improve financial performance and patient satisfaction. The company specializes in services like early out business office services, bad debt placement, and insurance follow-ups, using a combination of artificial intelligence and human expertise. Their focus is on maximizing accounts management efficiency while maintaining a compassionate approach to patient engagement.

📋 Description

• Handle inbound and outbound calls in a high-tech environment • Resolve general questions regarding insurance and financial assistance • Process payments • Make and answer calls on behalf of the client to resolve billing and payment issues using established work queues and call pools • Respond professionally and thoroughly to information requests from patients/account holders • Gain payment or arrange payment on behalf of the client as appropriate • Follow client-specific protocols and policies • Investigate and respond to client enquiries • Enter and monitor payment arrangements • Adhere to FDCPA, FCRA, HIPPA, and other applicable laws • Work in a fast-paced, deadline-oriented, team-based environment • Provide bilingual call support

🎯 Requirements

• 1+ years’ experience in a call center or customer service function involving daily public contact • Knowledge or experience of medical terminology, patient billing, healthcare insurance, and/or healthcare administration preferred • Ability to work successfully in a fast-paced, deadline-oriented environment • Strong organizational skills • Ability to manage multiple tasks simultaneously • Flexibility in scheduling and assignments, including regular evening and Saturday work as required • Ability to work successfully and cooperatively in a team-based environment • Bilingual candidates provide additional support for bilingual calls • Broadband internet connection; no DSL or dial-up • Hard-wired internet connection required; no Wi-Fi or Wi-Fi hotspots • Minimum internet speed of 40 Mbps download and 5 Mbps upload • Camera required to remain on during training and scheduled shifts except designated breaks and lunch; thereafter as directed by supervisor or team expectations • Remote workers must be based in the United States and reside in one of the specified eligible states • Successful completion of all post-offer processing required

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401K with employer match • HSA/Flexible spending accounts • Paid time off starting at 90 days • Annual profit sharing • 7 paid holidays • Family Friendly Events • Wellness Programs/Gym Reimbursement • All necessary equipment and technical support provided • Opportunity to earn quarterly performance increases up to an additional $2.00/hr in the first 12 months