Support Engineer

🕒 April 28

🌲 Oregon, Washington – Remote

🌲 Oregon – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Steelwrist

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔧 Hardware

🚗 Transport

💰 Private Equity Round on 2015-06

Hardware • Transport

Steelwrist is a company specializing in earthmoving efficiency solutions. It is experiencing strong international growth and regularly seeks competent personnel to join its team. Steelwrist has a dynamic workplace culture focused on fast learning and open communication. The company operates in numerous countries and regions, including the USA, Japan, France, Poland, China, and more. With extensive departments such as Sales, Research and Development, and Production and Sourcing, Steelwrist emphasizes diversity, unity, and teamwork in its operations.

📋 Description

• Perform installations, service, and support visits at customer and dealer locations • Plan and deliver installation and technical training for dealerships • Handle customer support cases via email and phone in collaboration with the support team • Support warranty claim administration and process NCR (Non-Conformance Report) documentation • Collaborate across departments to ensure smooth information flow and execution • Contribute to a culture of continuous improvement and high customer satisfaction

🎯 Requirements

• A proactive “can-do” attitude and willingness to learn • Strong mechanical, electrical, and hydraulic knowledge • Experience working with heavy equipment • Excellent communication and interpersonal skills • Basic proficiency with Microsoft Office or Google Workspace • Strong attention to detail and a structured, professional work style • Ability to multitask and adapt in a fast-paced environment • Experience in a similar technical support or field service role is a plus

🏖️ Benefits

• Competitive salary and 401(k) • Company vehicle • Comprehensive health, dental, and vision insurance • Thorough product training and ongoing support • Opportunity to work with cutting-edge excavator technology • A collaborative team culture • An environment that encourages open discussion and new ideas