Delivery Director

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

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Stitch

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Stitch is a specialized consultancy for marketing teams that utilize Braze, a leading customer engagement platform. The company provides comprehensive support in implementing, migrating, and optimizing marketing strategies using Braze, acting as an integral extension of clients' teams. Stitch prides itself on deep expertise in the martech landscape and collaborates with marketers to enhance their customer engagement programs, unlocking the potential for creative and data-driven marketing initiatives. As a trusted partner, Stitch focuses on helping businesses harness the full potential of Braze for transformative customer interactions.

📋 Description

• Account Management: You will be responsible for servicing a book of business of 8-15 clients. As the most senior delivery leader, you will be managing executive stakeholders, conducting executive sessions, responsible for overall client and project management including mitigating escalations, and partnering with the Client Partner to identify future opportunities. Collaborate cross-functionally with Client Partners, Operations, and Delivery leadership to maintain visibility into team health, staffing capacity, and account outcomes. Partner with Sales and Client Partners on proposal and pitch processes to secure new business and drive growth from existing clients. • Delivery Excellence: You will be responsible for driving successful project execution, ensuring use of standard methodology and processes across your team, and continuing to help us develop best practices per your functional domain expertise that grow our team. • Operational Management: Manage project margins, proactively resolve scope issues, and address resource allocation challenges to mitigate risk. When you feel a project or a team could be off target, you rapidly diagnose the root cause, establish a plan of action, and manage appropriate communications with the client, broader leadership, and working closely in parallel with the account Client Partner. • Delivery Leadership: Take the lead in managing a team of Associate Directors, driving a high-performance culture through clear expectations and consistent feedback. Form lasting bonds by partnering on hiring, training, and onboarding consultants, while celebrating wins as a team. Champion a mindset of continuous improvement, pushing the team to seek solutions and never settle for the status quo. • Customer Satisfaction: You will be responsible for maintaining favorable customer satisfaction, as measured by renewal and growth as well as client feedback in account check-ins and G2 reviews. • Innovation: Your thought leadership will help us to develop packaged solutions that help achieve client’s business outcomes. • Occasional travel: Travel up to 20%, to various locations as required. • Perform other duties as assigned.

🎯 Requirements

• 12+ years of hands-on experience with marketing technology and customer engagement implementations. • 10+ years in consulting or professional services, with proven success driving high-impact work for enterprise-level clients. • 6+ years of people-leadership experience, including hiring, coaching, and developing the people on your team. • Experience managing a team of 10 or more, including directly managing other managers or team leads. • Deep understanding of marketing technology ecosystems (CDPs, ESPs, data warehouses, and integrations) and the ability to translate strategy into execution. • Strong executive communication and stakeholder-management skills, with experience leading conversations at the C-suite or senior client-leadership level. • Proven success owning the delivery and commercial performance of a multimillion-dollar portfolio of enterprise accounts — balancing margin, team capacity, delivery quality, and client satisfaction. • Demonstrated ability to build and sustain high-performance teams by setting clear expectations, coaching for growth, and ensuring delivery excellence. • Must possess legal authorization to work in the United States or Canada without requiring employer sponsorship, both presently and in the future.

🏖️ Benefits

• Medical, dental, vision, and life insurance • 401k with company match • Flexible PTO policy • Monthly tech stipend • Paid parental leave • In-person onboarding experience at our HQ in Indianapolis, Indiana • Mental well-being support