NOC Engineer – Lead

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🔥 47 minutes ago

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STN Incorporated

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🏢 Enterprise

🔒 Cybersecurity

🔧 Hardware

Enterprise • Cybersecurity • Hardware

STN Incorporated is an enterprise-grade managed IT and cloud infrastructure provider that delivers secure, audit-ready infrastructure for business-critical systems and demanding AI workloads. STN operates a managed operating model offering private CPU clouds, GPU One AI infrastructure, secure networking and storage, and 24/7 human support with high uptime SLAs. Their services include managed infrastructure and cloud operations, cybersecurity operations and incident response, compliance and risk management (SOC 2 Type II, HIPAA-ready), backup and recovery, and enterprise technology procurement and lifecycle management. STN serves enterprises, high-growth SaaS companies, AI builders and model developers, robotics/physical AI firms, and regulated industries such as healthcare.

📋 Description

• Monitor infrastructure alerts, customer SLA dashboards, and system health on a 24/7 basis • Triage incidents and engage on-call SREs, Network, Hardware, or Field Engineering as needed • Execute documented runbooks for common platform, network, and hardware issues • Manage the incident lifecycle including initial customer notification and status updates • Coordinate planned maintenance windows and change windows with internal teams and customers • Update status pages and customer-facing communications during incidents • Maintain shift handoff documentation and active-incident logs • Support ticket queue handling including Tier 1 ticket resolution • Contribute to continuous improvement of monitoring coverage, alert quality, and runbooks • Work rotating shifts including nights, weekends, and holidays

🎯 Requirements

• 3+ years in a NOC, SOC, or IT operations function • Hands-on experience with monitoring tools (Datadog, Prometheus, Grafana, PagerDuty, or equivalent) • Strong Linux and basic networking fundamentals • Excellent written and verbal communication, particularly under pressure • Willingness and ability to work rotating shifts including overnight coverage

🏖️ Benefits

• Remote (US) with assigned shift; rotating coverage