Head of Billing and Revenue Operations

🕒 June 25

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

💹 Revenue Operations

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Stord

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🍽️ Food & Beverage

💼 Consulting

📣 Marketing

Food & Beverage • Consulting • Marketing

Stord is a cloud supply-chain company that combines fulfillment network operations with integrated SaaS (OMS/WMS) to power omnichannel and DTC e-commerce brands. It provides warehousing, last-mile and transportation services, order routing, inventory management, and consumer-facing delivery tools to improve conversion, speed up fulfillment, and protect brand experience. Stord serves growing B2B and direct-to-consumer brands across food & beverage, beauty, apparel and other retail categories, offering a customizable fulfillment network and software platform to optimize costs and delivery performance.

📋 Description

• Set the multi-year strategic vision for Revenue and Billing Operations, anticipating future business needs, system constraints, and capability gaps before they become execution risks • Design and evolve a scalable organizational model that supports long-term growth across a complex, multi-service, multi-entity platform • Ensure strategy is clear, executable, and adopted across all teams — not just defined at the top • Own end-to-end, contract-driven billing processes across parcel and fulfillment services • Translate complex client agreements into accurate, scalable billing logic and workflows • Design and maintain client-specific billing configurations and pricing structures • Balance short-term execution with longer-term capability building; results evaluated on sustained accuracy, scalability, and ability to deliver at scale • Develop a deep understanding of data flows across WMS, TMS, parcel systems, and billing platforms • Partner with Engineering and Data teams to define, improve, and automate billing logic and integrations • Identify and resolve root-cause gaps in data capture or system design that impact revenue realization • Build scalable processes that reduce manual intervention and improve auditability • Ensure accurate revenue recognition in accordance with applicable accounting standards (ASC 606) • Partner with Corporate Accounting to support month-end close, including revenue accruals and reconciliations • Deliver clear reporting on revenue, billing accuracy, and margin by client, service line, and activity • Shape and own the AI strategy for the Revenue and Billing function, committing to measurable adoption goals • Oversee financial performance across the function; balance execution needs with financial constraints and ensure leaders manage within approved budgets • Own parcel and third-party cost recognition and reporting • Perform margin analysis by customer, and service offering • Communicate revenue insights — risk, trends, margin impact — with influence across Finance leadership, CFO, and executive stakeholders • Lead, mentor, and develop a team of directors and managers — setting clear performance expectations and actively shaping long-term leadership capability across the function • Maintain strong internal controls over billing, revenue recognition, and cash application.

🎯 Requirements

• 12–18 years of progressive experience in revenue operations, billing, finance, or related roles — preferably in logistics, 3PL, or high-volume transaction environments • Demonstrated experience designing or transforming a revenue/billing function at scale • Strong understanding of complex billing models (usage-based, contract-driven, multi-service pricing) • Demonstrated ability to work across data systems and understand underlying data flows (ERP, WMS, TMS, billing platforms) • Experience partnering with Engineering or Data teams to design scalable processes and automation • Knowledge of revenue recognition principles (ASC 606); experience with software revenue is a plus • Exceptional ability to communicate with influence across Finance leadership, CFO, and executive stakeholders • High attention to detail with a focus on accuracy, accountability, and continuous improvement.

🏖️ Benefits

• Health insurance • 401(k) matching • Remote work options