Senior Product Designer, Logistics

🔥 2 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

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Stord

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

☁️ SaaS

🚗 Transport

🛍️ eCommerce

SaaS • Transport • eCommerce

Stord is a cloud supply-chain company that combines fulfillment network operations with integrated SaaS (OMS/WMS) to power omnichannel and DTC e-commerce brands. It provides warehousing, last-mile and transportation services, order routing, inventory management, and consumer-facing delivery tools to improve conversion, speed up fulfillment, and protect brand experience. Stord serves growing B2B and direct-to-consumer brands across food & beverage, beauty, apparel and other retail categories, offering a customizable fulfillment network and software platform to optimize costs and delivery performance.

📋 Description

• Own OMS & AI Surface Design • Design experiences across the full order lifecycle for Stord’s Order Management system: routing, exception handling, fulfillment, inventory management and more • Design rule-management surfaces (Automations) that give operators real control over decisions at scale • Own AI tooling for brands across Stord: across chat, feed, search and agentic workflows • Create human-in-the-loop UX patterns: escalation flows, confidence indicators, and insight driven dashboards • Design for power users in data-dense environments where speed and precision matter • Champion the User and Inspire the Team • Research with order managers, CS agents, and ops leads to understand how they navigate complex order states, inventory management and fulfillment at scale • Translate AI orchestration complexity into design narratives that make engineers and data scientists care about UX outcomes • Build empathy across the org for operators managing hundreds of simultaneous orders under AI-assisted pressure • Drive Rapid Design Iteration • Leverage AI design tools for quick prototyping and design exploration to accelerate velocity • Create high-fidelity prototypes that validate concepts before engineering investment • Iterate based on usability testing, A/B test results, and consumer feedback • Balance design perfection with shipping velocity - deliver great experiences quickly • Establish AI Design Patterns • Define and document Stord's UX standards for AI-assisted operations: how intelligence is surfaced in Feed, how Chat responses translate to UI actions and more • Build design system components for AI-native workflows — generative response cards, confidence signals, one-click resolution patterns, and agentic trigger builders • Partner with data science and engineering to ensure model outputs are structured in ways that support clear, actionable UI — not the other way around • Collaborate and Measure • Define success metrics for your designs tied to conversion, completion rates, and satisfaction scores • Conduct usability testing to validate design decisions with real consumers • Analyze behavior data to identify friction points and optimization opportunities • Continuously refine experiences based on performance data and user feedback

🎯 Requirements

• 6+ years of product design experience with experience designing AI tools and B2C or B2B experiences • Multi-platform design - Experience creating responsive experiences across mobile, tablet, and desktop • User research skills - Proven ability to conduct user interviews, usability testing, and translate insights into design • Modern design tools - Advanced proficiency in Figma, literacy and practices for integrating various AI tools into the design process, with appetite to ramp up as new tools evolve

🏖️ Benefits

• Stord participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.