Client Operations – Delivery Lead

🕒 July 25

🇺🇸 United States – Remote

💵 $80k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 41%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Storyteller

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

📣 Marketing

💼 Consulting

📦 Logistics

Marketing • Consulting • Logistics

Storyteller is a developer-focused platform that provides embeddable SDKs, APIs and a CMS to add Stories and TikTok-style vertical video feeds to mobile apps and websites. It offers purpose-built native SDKs for iOS, Android, React Native and Web, plus content management, analytics, native ad support and enterprise features (SSO, SLAs, integrations) so companies can accelerate delivery of immersive short-form content and boost user engagement and revenue.

📋 Description

• Lead and develop the multidisciplinary team delivering work for the account. • Maintain one clear operating picture across priorities, owners, deadlines, dependencies, risks and decisions. • Set the team's workload and standards, inspect delivery and intervene early when quality, pace or performance slips. • Run a high volume of work across content, publishing, design, analytics, client projects, releases, integrations and AI-enabled services. • Turn unclear requests into a practical plan: the outcome, scope, owner, next action, dependency, deadline and decision required. • Use operating, audience and delivery data to diagnose problems and make decisions, not simply report activity. • Work closely with design, content, product, engineering, support and client leaders without pretending to replace their specialist judgement. • Help functional leaders manage priorities and handoffs, provide operational cover when they are unavailable and prevent one account from consuming all of their capacity. • Lead large, ambiguous operational projects, including audits and migrations, while keeping live delivery moving. • Improve the operating system itself. This includes simplifying fragmented tracking, moving appropriate work from Airtable into Linear and building useful review rhythms, automations and controls. • Recognise when a growing area needs clearer ownership, a different process or a specialist hire; define the need, help hire the right person and make the resulting capability work. • Prepare concise, accurate client updates and lead day-to-day delivery conversations, including incidents and difficult news. • Make sensible day-to-day decisions independently and escalate only the decisions that genuinely need senior or specialist input.

🎯 Requirements

• High agency: you create forward motion without waiting for perfect instructions. • Strong judgement: you can decide what matters now, what stops, what waits, what needs more evidence and what needs escalation. • Direct people leadership: you have set standards, allocated work, coached people, handled performance problems and remained accountable for the team's output. • Operational grip: you can run several different workstreams at once without losing the detail or drowning the team in process. • Numeracy and analytical ability: you can interrogate imperfect data, find the signal and turn it into a decision. • Clear communication: you can explain complex work simply to team members, specialists and senior client stakeholders. • Cross-functional range: you are comfortable working across content, design, analytics, projects, product, engineering and service delivery. • Systems thinking: you improve the mechanism behind the work rather than relying on repeated manual effort or individual heroics. • Practical AI fluency: you use AI and agents to improve real operating loops, validate the output and drive adoption. • Pace and resilience: you can stay calm, make decisions and reorganise the work when priorities change quickly. • Attention to detail: you notice the small errors, weak handoffs and missing ownership that become larger problems later. • Genuine interest in basketball and sport: you understand how live games, tentpoles, player news and the shape of a season change operational priorities. • Relevant experience may come from client operations, delivery leadership, content or publishing operations, programme management, product operations, support operations, media, sport or another high-volume environment.

🏖️ Benefits

• Fully remote working!

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume