Student Support Specialist

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

⚪️ Entry-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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StraighterLine

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

📚 Education

💰 Private Equity Round on 2020-05

Education

StraighterLine is an online education platform that offers affordable, self-paced college courses. It enables students to earn college credits that are transferable to many colleges and universities. The service is designed for various audiences, including high school students preparing for college, adults returning to finish their degrees, and learners seeking to manage the costs and pace of their education. StraighterLine boasts partnerships with numerous higher education institutions and provides resources to aid students in building careers and planning their academic paths.

📋 Description

• Provide learner-centric customer support and assistance • Handle incoming interactions via phone, chat, email, and help desk support tickets • Take ownership of corporate customer issues through resolution • Actively listen to student concerns, identify issues, and provide solutions • Follow documented processes and procedures independently • Meet or exceed individual and team performance metrics • Create a positive and seamless student experience • Identify recurring trends and operational barriers • Collaborate with cross-functional teams to improve processes and remove friction for learners • Support colleagues and contribute to the Help Center, Support Hub, and internal knowledge resources • Leverage approved AI tools and technology to improve productivity, self-service, and response consistency • Demonstrate proficiency with StraighterLine’s Student Information Systems and support technologies • Adapt to changing business priorities, cross-brand needs, and schedules

🎯 Requirements

• Minimum 5+ years of experience in customer support, contact center, or related customer-facing experience • Education or EdTech experience preferred • Bachelor’s degree, or Advanced Degree strongly preferred • Prior online education experience preferred • Proficient and strong analytical skills with attention to detail • Empathy and passion for the student as customer • Ability to prioritize around shifting needs • Excellent written and verbal interpersonal communication skills • Extremely patient and an active listener • Excellent time management, multitasking, and organization skills • Ability to work in a contact center/KPI performance-driven environment • Ability to sit for extended periods of time during scheduled shifts • Ability to work with multiple software platforms • Adherence to attendance policies

🏖️ Benefits

• Generous time off policies • 11 public holidays and 1 floating holiday • Medical, Dental, and Vision Insurance Coverage • 401K Safe Harbor: StraighterLine contributes 3% of your total salary whether you contribute or not • Six weeks paid parental leave • Free StraighterLine courses for you and your family members