WFE Success Coach

🕒 Yesterday

🇺🇸 United States – Remote

💵 $22 - $33 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

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Strategic Education, Inc

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

📚 Education

🤝 B2B

🏢 Enterprise

Education • B2B • Enterprise

Strategic Education, Inc. is a leader in creating innovative and career-relevant learning experiences designed to prepare learners for the workforce. With over 130 years of experience, the company partners with more than 1,300 employers across the U. S. and educates over 100,000 students globally. Strategic Education offers customized workforce solutions ranging from tuition assistance to accredited degree courses, non-degree skill pathways, and coding schools. It has a strong focus on addressing evolving skills gaps and fostering employee career growth through dynamic learning environments. The company operates reputable institutions like Strayer University, Capella University, and the Jack Welch Management Institute, among others, emphasizing the importance of education in driving economic mobility and empowering individuals.

📋 Description

• Serve as a one-stop shop supporting students using their employer’s tuition assistance benefit • Provide personalized end-to-end support, primarily through outbound communication, to guide students toward academic success • Partner with program advisors to ensure smooth transitions into chosen education programs • Communicate regularly with employees throughout their academic journeys • Assist employees with academic goals, study habits, and time management • Help employees navigate academic challenges and connect with tutoring and academic support resources • Monitor student progress and provide performance feedback • Identify areas for improvement and potential roadblocks • Track milestones and deadlines, provide reminders, and keep employees on track with education plans • Conduct check-ins and progress reviews, celebrate achievements • Develop and deliver workshops and resources on academic success, study skills, and time management • Maintain positive relationships with employees, employers, and educational institutions

🎯 Requirements

• Minimum of 2 years of experience in higher education advising, academic coaching, or related field • Experience working with adult learners and non-traditional students preferred • Proven ability to provide effective guidance and support to individuals pursuing educational goals • Bachelor's degree from an accredited institution required • Master’s degree from an accredited institution preferred • Excellent communication and interpersonal skills • Active listening and empathetic communication skills • Coaching and mentoring skills • Familiarity with common academic challenges and effective strategies to overcome them • Knowledge of student support services and resources at educational institutions • Data analysis and reporting skills • Proficiency using phone, email, and chat • Must be able to travel up to 10% of the time • Must be able to lift 25 lbs. • Must be able to work more than 40 hours per week when business needs warrant • Access information using a computer • Effectively cope with stressful situations • Strong mental acuity • Regular, dependable attendance and punctuality are essential

🏖️ Benefits

• Medical, dental, vision, life and disability plans • Well-being incentives • Parental leave • Paid time off • Certain paid holidays • Tax saving accounts (FSA, HSA) • 401(k) retirement benefit • Employee Stock Purchase Plan • Tuition assistance • Entertainment and retail discounts • Overtime pay eligibility for non-exempt employees, if applicable

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