Customer Marketing Manager

Job not on LinkedIn

🕒 4 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🎡 Marketing

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stratus

WebsiteAll Job Openings

- employees

🏗️ Construction

☁️ SaaS

🤖 Artificial Intelligence

Construction • SaaS • Artificial Intelligence

Stratus is an MEP (mechanical, electrical, plumbing) contractor software company that appears to build software tools for contractors in the construction trades. It emphasizes integration with Revit/BIM workflows and applies AI/ML and data architecture practices—roles listed include Principal/Senior AI/ML Architect, Senior Data Architect, and Senior Software Engineer (AI, Revit). Stratus likely provides SaaS-style contractor workflow, estimation, design coordination, or automation tools targeted at MEP contractors and construction firms.

📋 Description

• Plan and run customer lunch-and-learns, including topics, speakers, invitations, logistics, follow-up, attendance, and feedback reporting • Identify case study candidates with CSMs, interview customers, and write and publish measurable-results case studies • Meet regularly with Customer Success Managers to surface advocates, upcoming wins, and renewal or expansion opportunities • Own the monthly customer product newsletter from gathering updates through writing, sending, and measuring performance • Capture customer quotes, themes, and messaging ideas for Product Marketing and Demand Generation • Maintain a current list of customer advocates and associated permissions • Track engagement, event attendance, content usage, and influence on retention and pipeline; share results with Meredith • Post to, monitor, and engage with customers on the Stratus community site • Generate customer insights for product and marketing teams • Support product usage targets through in-app content and analysis of user behavior patterns across the product suite • Partner with Customer Success Managers, Product Marketing, Demand Generation, sales, and product teams

🎯 Requirements

• 2–4 years in customer marketing, product marketing, or content marketing, ideally in B2B • Strong writing and interviewing skills • Ability to turn customer conversations into clear, compelling stories • Organized project management skills and ability to manage multiple events and deliverables simultaneously • Comfortable working with CSMs, sales, and product teams • Ability to build trust with customers • Experience with email platforms such as HubSpot and a CRM • Familiarity with customer reference tools is a plus • Eligibility to work in the U.S. verified post-hire through E-Verify

🏖️ Benefits

• Approximately quarterly travel • Remote work arrangement

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