Student Accounts Analyst

🔥 13 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $47.1k - $55k / year

⏰ Full Time

⚪️ Entry-level

🧐 Analyst

🚫👨‍🎓 No degree required

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Stride, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

📚 Education

Consulting • Healthcare • Education

Stride, Inc. is an innovative company focused on transforming education through online learning and personalized teaching. It serves a diverse range of learners including K–12 students, adult learners, military families, businesses, and school districts. Stride offers a variety of educational products and services, which include K–12 education solutions, career development programs, and personalized tutoring. With a commitment to social responsibility and inclusion, Stride aims to help learners of all ages achieve their full potential by providing flexible and effective learning opportunities both in online public schools and beyond. Stride is also involved in developing tools for educators and supporting businesses by offering career development options and access to a talented workforce. The company is publicly traded on the NYSE under the symbol LRN.

📋 Description

• Manage student account inquiries, tuition billing support, payment resolution, and collections activities within the K12 Private Schools business unit • Research and resolve inquiries related to tuition charges, payments, outstanding balances, refunds, and account adjustments • Maintain accurate student account records and support processing of charges, credits, payments, and adjustments • Investigate account discrepancies and coordinate timely resolution with internal departments • Support payment processing, account reconciliation, and billing-related enrollment changes • Assist families with understanding tuition balances, payment expectations, and payment options • Support third-party educational funding programs, including Education Savings Accounts, scholarship organizations, and ClassWallet • Monitor outstanding tuition balances and support accounts receivable and collections processes • Conduct proactive outreach regarding overdue balances and required follow-up • Coordinate payment arrangements, payment commitments, collections activities, and account resolution timelines • Coordinate authorized curriculum access restrictions, course locks, and reinstatements associated with unresolved payment obligations • Escalate accounts requiring additional review, financial intervention, or exception approval • Manage assigned Salesforce cases from receipt through resolution, including follow-up, documentation, and closure • Communicate with families and school representatives through approved channels to resolve financial account concerns • Collaborate with Customer Care Technical Support, Enrollment, Finance, Registrar, and school leadership • Identify recurring customer concerns and recommend improvements to billing communications and account support processes • Support standardized student account, billing, and collections procedures • Monitor workloads, aging accounts, and unresolved cases • Assist with reporting on outstanding balances, collections activity, billing inquiries, and case resolution • Support billing system, self-service payment platform, and operational process optimization • Maintain confidentiality of sensitive student, family, and financial information • Perform additional operational duties as assigned

🎯 Requirements

• High school diploma or equivalent • Two (2) or more years of related experience in billing, student accounts, accounts receivable, collections, financial customer service, or a related support function • Experience researching and resolving customer account discrepancies or payment-related inquiries • Strong organizational skills with the ability to manage multiple priorities and meet established deadlines • Excellent written and verbal communication skills, including the ability to navigate sensitive financial conversations professionally • Proficiency with Microsoft Office applications, particularly Excel and Outlook • Demonstrated ability to maintain accurate records, follow established procedures, and exercise sound judgment • Ability to work independently in a remote environment while collaborating effectively with cross-functional teams • Experience supporting tuition-based education, private schools, or other educational services is desired • Familiarity with Salesforce or comparable customer relationship management and case management systems is desired • Experience with student information systems, payment processing platforms, or accounts receivable software is desired • Knowledge of Education Savings Accounts (ESAs), scholarship funding programs, ClassWallet, or third-party educational payment arrangements is desired • Experience supporting collections activities while maintaining a customer-service-oriented approach is desired • Familiarity with financial reporting, account reconciliation, and process improvement initiatives is desired

🏖️ Benefits

• Eligible employees may receive a bonus • Health benefits • Retirement contributions • Paid time off • Reasonable accommodations for individuals with disabilities • Remote/home-based work arrangement

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