ServiceNow HR Experience Design Consultant

🔥 28 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

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Stridepath Consulting

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

👥 HR Tech

🏢 Enterprise

Consulting • HR Tech • Enterprise

Stridepath Consulting is a professional services firm and Premier ServiceNow Partner focused exclusively on Employee Workflows and HR Service Delivery. The company provides end-to-end services including advisory, implementation, managed services, AI readiness and deployment, custom application development, and testing—built from experience across hundreds of ServiceNow projects. Stridepath emphasizes human-centered design, employee experience, and operational excellence, serving enterprise clients across sectors such as federal and state government, energy, financial services, healthcare, higher education, life sciences, manufacturing, retail, and technology.

📋 Description

• Develop and lead discovery and design workshops, identify and record requirements, and guide the customer throughout the project lifecycle • Facilitate discussions on design alternatives, tradeoffs, and risks • Identify implementation and process design considerations to deliver the Customer’s ideal employee experience while minimizing technical debt • Advise clients on content strategy to optimize AI search results, LLM consumption of knowledge base articles, and submission of catalog items from AI chat interfaces • Lead project initiation activities with respect to ServiceNow Portals; develop and/or complete pre-work questionnaires, workshop agendas, and educational content for clients • Translate requirements into user stories with clear acceptance criteria, testing and validating feature development to support the configuration team • Deliver ‘Art of the Possible’ demonstrations of the Employee Center Portal to support project initiation and/or pre-sales efforts • Interpret and apply client brand guidelines where needed to produce a consistent experience for the end user • Build repeatable solutions, artifacts, assets, and demo instances using human-centered design principles • Mentor team members on design thinking, UX fundamentals, and principles of design concepts • Supports the Design Team Director in internal initiatives to improve skills, tools & processes

🎯 Requirements

• 5+ years experience designing or configuring portals within ServiceNow (Employee Center, Employee Center Pro, Service Portal, etc.) • 2+ years of experience managing knowledge bases, content strategy, or process documentation • Willingness and ability to complete background check and drug testing to work on Federal, State, and Local agency projects • Ability to translate client requirements into clear acceptance criteria • Excellent written and verbal communication skills • Strong meeting facilitation skills and comfort leading design discussions with executive stakeholders • Problem-solving skills to determine solutions to user interface challenges • Highly organized with exceptional attention to detail • Ability to work in a fast-paced, dynamic design process under minimal supervision • Familiarity with design/prototyping tools (e.g., Figma, Adobe XD) • Understanding of accessibility standards and inclusive design principles • Experience conducting or evaluating user research or usability testing

🏖️ Benefits

• Competitive Health Benefits • 401(K) with a 4% contribution • Home Office and Fitness Reimbursement • Vacation and Volunteer time • World-class co-workers with extensive ServiceNow experience • Continuous learning culture