ServiceNow HR Managed Services Technical Consultant

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🔥 1 hour ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 ServiceNow

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Stridepath Consulting

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

👥 HR Tech

🏢 Enterprise

Consulting • HR Tech • Enterprise

Stridepath Consulting is a professional services firm and Premier ServiceNow Partner focused exclusively on Employee Workflows and HR Service Delivery. The company provides end-to-end services including advisory, implementation, managed services, AI readiness and deployment, custom application development, and testing—built from experience across hundreds of ServiceNow projects. Stridepath emphasizes human-centered design, employee experience, and operational excellence, serving enterprise clients across sectors such as federal and state government, energy, financial services, healthcare, higher education, life sciences, manufacturing, retail, and technology.

📋 Description

• Configure, develop, test, and deploy ServiceNow applications within Managed Services engagements, with minimal supervision • Write clean, well-designed, testable code and document your work consistently • Lead or support story grooming, pointing, and sprint ceremonies for assigned work • Participate in code promotion activities and cutover planning • Develop implementation plans for solution components in ServiceNow update sets • Apply ServiceNow features including Portal, Integrations, AI Search, and others as relevant to client environments • Complete peer review testing and provide clear test steps for handoff • Lead or support discovery and design workshops, serving as the bridge between technical execution and client business needs • Engage clients to demonstrate how ServiceNow HRSD and Employee Workflow applications address their specific processes • Drive HR process definition, re-engineering, gap analysis, and solution design from both a process and technology perspective • Author user stories and cases that are thorough enough to support technical configuration • Develop and maintain design workbooks, process documentation, test scripts, use cases, and flow diagrams as needed • Provide options-based guidance to client stakeholders — not just recommendations, but the thinking behind them • Serve as a primary point of contact for assigned accounts, communicating proactively and clearly • Manage your own task queue and track progress using Managed Services toolsets • Support project health by documenting risks, actions, issues, and key decisions • Lead customer knowledge transfer sessions for assigned projects and deliverables • Guide and facilitate UAT activities as defined in the statement of work • Identify and raise risks related to design or configuration decisions — don't wait for someone else to flag them • Mentor associate-level team members and share what you know • Contribute to internal process improvement initiatives and tooling • Participate in stand-ups, retrospectives, and sprint activities actively — not passively • Seek out integration learning opportunities and bring new platform knowledge back to the team

🎯 Requirements

• 2+ years of hands-on ServiceNow experience, with a strong foundation in HRSD or Employee Workflows • Demonstrated ability to own technical deliverables independently and seek input appropriately • Comfortable presenting to and working directly with both technical and business stakeholders • Foundational understanding of ServiceNow capabilities and ITSM concepts • Familiarity with Agile methodologies and software development lifecycle • Strong written and verbal communication — you write documentation people actually read • Self-driven learner who doesn't wait to be told what to study next

🏖️ Benefits

• Competitive Health Benefits • 401(K) with a 4% contribution • Vacation and Volunteer Benefits • A collaborative and agile working environment • World-class co-workers with extensive ServiceNow experience • Continuous learning culture