Customer Success Solutions Architect

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🕒 October 24, 2025

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Strivacity

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🔌 API

🔒 Cybersecurity

💳 Fintech

API • Cybersecurity • Fintech

Strivacity is a leader in Customer Identity and Access Management (CIAM) solutions, providing businesses with a cloud-native platform that enhances user sign-in journeys while ensuring robust security measures. The platform leverages AI and adaptive access controls to streamline customer interactions and manage identities effectively. Strivacity aims to simplify complex processes and improve the customer experience through features like consent management, fraud detection, and identity verification, catering to both B2B and B2C markets.

📋 Description

• Collaborate with deployment partners, Customer Success Managers, and Strivacity clients to understand the clients goals and translate them into technical solutions using Strivacity’s platform. • Lead technical onboarding, solution design, and deployment activities for enterprise clients. • Collaborate closely with customer engineering teams to guide API integrations, identity provider configurations, and custom workflows. • Act as the go-to technical resource post-sale, ensuring clients are architected for success and scalability. • Identify and proactively address technical risks, blockers, and optimization opportunities throughout the client lifecycle. • Work cross-functionally with Product and Engineering teams to provide client feedback and influence roadmap priorities. • Help develop technical best practices, playbooks, and documentation to scale success across accounts.

🎯 Requirements

• 5+ years of experience in a technical role such as Solutions Architect, Implementation Engineer, or Technical Consultant, ideally in SaaS or identity/security solutions. • Strong knowledge of CIAM concepts and technologies (OAuth 2.0, SAML, OpenID Connect, JWT, identity federation, etc.). • Strong hands-on experience with REST APIs, SSO integrations, and federated identity solutions. • Experience with APIs, SDKs, and system integrations in cloud-native environments. • Ability to translate complex technical concepts into business-friendly language. Comfortable leading technical discussions with stakeholders ranging from developers to executives. • Strong organizational skills with the ability to manage multiple customers and projects simultaneously. • Excellent communication, collaboration, and problem-solving skills. • Proven track record of working with enterprise customers in a consultative, solutions-oriented capacity. • Experience in post-sales technical engagement, including onboarding, deployment, and optimization. • Familiarity with modern front-end and back-end technologies (e.g., JavaScript, Node.js, React, Java, Python) is a plus. • Familiarity with cloud infrastructure (AWS, Azure, GCP) and modern web technologies is a plus.

🏖️ Benefits

• We’re hiring only those who are authorized to work in the United States or United Kingdom. • Strivacity does not sponsor immigration visas. • We’re an equal opportunity employer, and we prohibit discrimination and harassment of any kind. • Strivacity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Strivacity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Strivacity will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.