Field Service Technician

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $25 - $36 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 0%

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Strong Technical Services

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1932

🤝 B2B

🛍️ eCommerce

📱 Media

B2B • eCommerce • Media

Strong Technical Services is a company that provides managed services and digital signage support, focusing on a wide array of products such as displays, projectors, audio equipment, and networking solutions. They offer nationwide service and have a commitment to customer support, operating 24/7 to meet various technical needs. Strong Technical Services also features a customer portal for remote access and management of services.

📋 Description

• Provide customers with technical support and services related to digital cinema equipment • Perform preventive maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies • Provide demand service and determine and execute support plans • Test electronic assemblies, components, and parts using electronic test equipment • Examine equipment and assemblies for defects and replace defective components • Repair equipment and perform field testing • Resolve firmware and software issues • Investigate customer complaints regarding product quality, tolerances, specifications, and delivered condition • Record and analyze production quality information and communicate complaint status and disposition to appropriate personnel • Install electronic or digital equipment and test installations • Record daily activities in Field Point, including work descriptions, expenses, hours, labor, and travel • Take ownership of additional duties as assigned

🎯 Requirements

• Associate's degree (A. A.) or equivalent from two-year college or technical or equivalent combination of education and experience • Experience with electronics related to the Pro-Av market • Familiarity with computer and networking concepts and architecture • Experience with digital cinema equipment is preferred • Strong attention to detail • Proficient with MS Office • Exceptional customer service skills required • Valid, state issued driver’s license • Ability to stand, sit, squat and bend for a period of time • Excellent communication skills, both verbal and written • Comfortable working in a high-stress, face-paced environment with shifting priorities • Excellent time management, organizational, and analytical skills • Self-starter who can find and resolve issues as they are identified • Ability to successfully interface with a wide range of personnel within the organization • Willingness to work weekends, holidays and on-call • Willingness to travel in and out of market up to 70–80% of the time

🏖️ Benefits

• Competitive compensation and benefits • A fun environment that fosters energy, creativity and results • Highly collaborative and flexible working environment • High-caliber partnerships and on-going opportunities to work with industry leaders and experts • We invest in, and use, the latest technologies • 401(k) plan with Employer-Match • Medical Insurance • Dental Insurance • Vision Insurance • Company-Paid Disability Insurance • Flexible Spending Account • Health Savings Account - Up to $1,250/yr Employer Contribution • Accident Plan • Hospital Indemnity Plan • Critical Illness Plan • Company-paid and Voluntary Life Insurance