Client Success Manager

🕒 February 25

🗽 New York – Remote

🗽 New York – Remote

💵 $93k - $119k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Stylitics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🛍️ eCommerce

🤖 Artificial Intelligence

☁️ SaaS

💰 $80M Series C on 2022-04

eCommerce • Artificial Intelligence • SaaS

Stylitics is an AI-powered eCommerce SaaS company that provides inspirational commerce solutions for retailers. Its platform delivers AI styling, automated product bundling/outfitting, catalog enrichment, AI-generated on-model imagery, visual shopping (computer vision), and personalized product recommendations to drive AOV, conversion, and loyalty. Stylitics serves large retailers, enabling merchandising and eCommerce teams to create shoppable, curated experiences across product detail pages and channels.

📋 Description

• Manage a portfolio of 10–15 accounts, developing strategic success plans that align client objectives with Stylitics’ solutions. • Serve as the primary point of contact for clients, fostering trusted relationships with executives and stakeholders, while surfacing feedback internally to enhance our products and services. • Monitor account health, anticipate churn risks, and proactively implement retention strategies; own renewal activities and identify and convert expansion opportunities in partnership with Sales and internal teams. • Continuously demonstrate ROI by providing data-driven insights, monthly performance reports, and executing client business reviews to reinforce value, opportunities, and areas of focus. • Consistently achieve strong results on GRR, NRR, and client satisfaction (NPS/CSAT) as key measures of success. • Partner with internal teams (Sales, Product, Engineering, Styling, Analytics, Operations) to deliver on client goals and support company-wide initiatives. • Maintain accurate account documentation and information to benefit current and future team members. • Continuously build the knowledge and competencies that drive client success, while supporting peer CSMs through best practice sharing, mentoring, and in-the-moment coaching; contribute to evolving client success frameworks, processes, and tools to scale best practices across the team.

🎯 Requirements

• Bachelor’s Degree from an accredited college or university in Fashion Merchandising, Business Management, Marketing, Communications, or other related fields • 3+ years of account or project management experience within the B2B SaaS/E-commerce industry • Experience in creating customer Success Plans and building strategic roadmaps with customer stakeholders to achieve business objectives • Experience with retail, merchandising, e-commerce industries is a strong plus • Experience with tracking and measuring key business metrics (CARR, NRR, GRR) • Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations • Strong problem-solving, attention to detail, organizational, and time management skills, along with demonstrated strategic thinking abilities

🏖️ Benefits

• Vision and dental insurance options that are fully covered by us • Medical plan coverage, with options that start at no cost to you • Competitive salary along with career planning for the future • For this role, stock options in a company that is growing rapidly and successfully • Commuter benefits program • Company matched 401k plan to help plan for your future • Generous paid time off policies • Work events - both virtual and in person • Access to ClassPass - a company paid benefit giving you access to numerous physical and mental well being needs • Working with fun, hardworking, nice people who are committed to making a difference