Customer Success Manager

🕒 February 25

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Insider One

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

💰 $500M Series E on 2024-12

SaaS • Artificial Intelligence • B2B

Insider One is an AI-native customer engagement and personalization platform delivered as SaaS. It provides a unified customer data platform (CDP), personalization, journey orchestration, reporting/analytics, and behavioral insights, and connects to 100+ integrations to support multichannel marketing across web, email, mobile apps, site search, SMS/RCS, WhatsApp, push, and conversational CX. The platform targets marketing and customer engagement teams at enterprise and e-commerce brands to improve engagement, conversions, and lifetime value.

📋 Description

• You’ll be the face of Insider One to our clients! You’ll be the bridge between their needs and our technology. • Help our clients understand their needs and which of our features and products best match their goals and expectations. • Make sure our clients are utilizing our technology at their best so that we can fully provide them with our world-class service. You’ll monitor and facilitate the customer's adoption of our technology. • Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary. • Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization. • Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client. • Establish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technology. • Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues. • Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap.

🎯 Requirements

• A university degree in Business, Marketing, Engineering, or related fields. • To have, to some extent, digital marketing–related experience in a customer-oriented position. • Show us that “you’ve got what it takes” to collaborate and build strong relationships with customers, especially at the executive level. • Solid verbal and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we’ve got clients all over the world! • Be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients. • Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance. • Superior project and time management skills. A keen eye for detail is a plus! • Passion for testing, measuring, and improving outreach and follow-up effectiveness. • The ability and flexibility to work in a fast-paced startup environment. • Solid understanding of basic web concepts and digital marketing.

🏖️ Benefits

• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together. • Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills. • Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru. • Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build. • Help build the team you want to work with and enjoy rewarding referral bonuses. • Opportunities to give back to your community through volunteering and purpose-driven social impact projects. • From global retreats to team-building activities, expect year-round events that turn into lifelong memories.