Customer Success Manager

🕒 February 11

🏄 California – Remote

🏄 California – Remote

💵 $60k - $80k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

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Promenade Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

🏪 Marketplace

eCommerce • SaaS • Marketplace

Promenade Group is an ecommerce platform that empowers local businesses by providing them with an intuitive online shopping experience and comprehensive business management solutions. The platform caters to various business types, including florists, restaurants, liquor stores, butcher shops, and pet stores, offering customizable features like online storefronts, marketing services, and tools to manage both online and in-store orders. With over a decade of experience, Promenade has built SEO-optimized, mobile-friendly websites designed to drive online sales and enhance the brand presence of small, local merchants. The company is dedicated to helping small businesses thrive in a hybrid marketplace through cost-effective solutions that boost online revenue and customer engagement.

📋 Description

• Take ownership of a book of business, ensuring that all your clients receive the value they expect from Promenade. • Maintain high retention and build trust and rapport with your book of business. • Drive adoption of our Point-Of-Sale system, Dashboard features, and other elements of Promenade’s offerings. • Identify opportunities for upsell and expansion, and take action to capture those opportunities. • Handle support requests from your book of business via email and phone. • Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team. • Acting as an advocate for Promenade’s partners and providing them with outstanding service while resolving issues in a timely and efficient manner. • Identifying trends and inefficiencies to enhance the support process and improve the user experience. • A product evangelist! Helping partners use our Promenade products to change the way local businesses connect with their community.

🎯 Requirements

• At least 1 year of experience in a Customer Success role where you were responsible for retention of a dedicated book of business • Bilingual in Spanish is a big plus!

🏖️ Benefits

• Personal career development that focuses on where **you** want to grow, not just the needs of the company • Equity/Stock options in a profitable and rapidly growing company • Great Medical/Dental/Vision coverage • Fully-remote role with MacBook Pro and home-office supplies provided • Ability to mold your career and make an immediate impact • Work in a fast-paced, fun environment with an eclectic group of people from all over the world