Technical Services Manager – CMMC Service Delivery

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $120k - $145k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SugarShot

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔒 Cybersecurity

💼 Consulting

Cybersecurity • Consulting

SugarShot is an IT services and consulting company specializing in managed IT services, cybersecurity, IT and technology audits, incident response, IT compliance, and IT staffing. Based in Los Angeles, SugarShot is dedicated to integrating technology as a crucial component of business growth strategies, helping companies navigate the constantly evolving tech landscape to enhance operational continuity and competitive edge.

📋 Description

• Lead the day-to-day performance and operations of a dedicated technical services pod • Manage, coach, and develop L1, L2, and L3 technical resources • Own pod performance across ticket response, resolution, SLA attainment, quality, client experience, and technical escalation management • Monitor workload, capacity, ticket aging, escalations, and service trends and proactively address risks • Serve as the senior technical escalation point for complex or high-impact client issues • Maintain operational discipline around documentation, ticket quality, change management, and escalation procedures • Partner with Client Success, Service Coordination, Engineering, Projects, Security, and Compliance teams • Identify opportunities to improve service quality, efficiency, and scalability • Lead technical service delivery for clients subject to CMMC and related NIST SP 800-171 requirements • Ensure technicians follow client-specific security policies, procedures, access requirements, and approved workflows • Reinforce proper handling of CUI and other sensitive information within approved systems and environments • Ensure administrative access, privileged activities, remote support, and technical changes follow security controls and authorization processes • Maintain documentation and ticketing practices that support compliance evidence and assessment requirements • Partner with Security and Compliance stakeholders to remediate technical findings, control gaps, vulnerabilities, and corrective actions • Support evidence collection and technical validation for CMMC readiness and assessments • Identify and address or escalate service delivery practices that could introduce compliance or security risk • Provide technical leadership across Microsoft 365, Google Workspace, Entra ID, Okta, Intune, MDM/RMM, Windows, macOS, networking, endpoint security, and cloud infrastructure • Troubleshoot and lead resolution of complex endpoint, identity, cloud, networking, and security issues • Ensure identity, access, device, and security configurations align with client security standards and compliance requirements • Provide leadership around MFA, SSO, conditional access, role-based access, least privilege, privileged access, and secure administration • Partner with Engineering and Security on technical standards, automation, hardening, and continuous improvement • Drive root cause analysis for recurring or significant incidents • Reduce ticket volume and improve reliability through automation, standardization, and proactive remediation • Ensure technical changes are documented, tested, approved, and executed • Operate as a player-coach by leading the team, developing technical talent, holding technicians accountable, communicating with clients and leadership, and stepping into complex technical situations

🎯 Requirements

• 5+ years of experience in IT service delivery, managed services, systems administration, or technical support • 2+ years of experience leading technical teams in an MSP or similarly fast-paced service environment • Strong technical experience across Microsoft 365 and/or Google Workspace environments • Hands-on experience with identity and access management platforms, such as Entra ID and Okta • Experience with endpoint management platforms such as Intune and other MDM/RMM solutions across Windows and macOS environments • Working knowledge of networking, endpoint security, EDR/MDR, vulnerability management, secure remote access, and cloud security technologies • Experience supporting organizations operating under CMMC, NIST SP 800-171, DFARS, or comparable regulated security frameworks • Strong understanding of least privilege, MFA, privileged access, endpoint security, vulnerability management, change control, and secure remote administration • Demonstrated ability to lead technical escalations and communicate effectively with technical and non-technical stakeholders • Strong documentation, process management, and operational discipline • U.S.-based and able to meet client-specific personnel, access, or data-handling requirements associated with regulated environments • Preferred: Experience supporting Department of Defense contractors or organizations handling CUI • Preferred: Direct experience supporting CMMC Level 2 environments • Preferred: Familiarity with Microsoft GCC/GCC High and/or Google Workspace environments used by regulated organizations • Preferred: Experience with Entra ID, Okta, Intune, and other enterprise identity and endpoint management platforms • Preferred: Experience preparing technical documentation or evidence for CMMC, NIST SP 800-171, or other security assessments • Preferred: Experience with SIEM/MDR, EDR, SASE, vulnerability management, application control, and privileged access technologies • Preferred: Microsoft, Google, Okta, security, networking, or CMMC-related certifications • Preferred: Experience working with ConnectWise or similar PSA platforms and modern RMM tooling