Customer Success Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150k - $175k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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suki.

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛒 Retail

🔧 Hardware

Retail • Logistics • Hardware

suki is a reliable independent partner for European DIY and specialist trade across over 40 countries. Specializing in hardware, hand tools, and self-adhesive technology, suki develops customer-specific solutions for products, assortments, presentation, logistics, and services. Known as an expert in space optimization and problem-solving for their clients, suki offers the broadest product range in the industry with high-quality craftsmanship and excellent logistic services. Their commitment is to strengthen retailers with their modular brand portfolio including own brands like suki, fix-o-moll, and Magnodur, as well as integrated manufacturer and private labels. suki emphasizes quality, service, and logistical excellence to deliver precise solutions tailored to the trade market needs, always considering the end consumer. They operate an extensive distribution network across Europe, ensuring local presence through their GLOCAL approach.

📋 Description

• This role requires you to support clients in multiple time zones. • You will help lead the charge growing our Small and Medium Business Segment! • Your main objectives will be to focus on responding to, identifying, and closing new business opportunities, growing and expanding our footprint within existing small to medium business accounts and onboarding these users. • Building, cultivating and leveraging relationships in your targeted accounts to drive and uncover new business opportunities in your region • Cultivating existing relationships while establishing new ones with key clinical/IT stakeholders. • Identifying new Suki users within the SMB/Groups in collaboration with your colleagues in Customer Success • Work closely with Marketing on campaigns to target new users within SMB/Groups accounts • Maintain accurate account funnel and forecast in SFDC • Own and manage a portfolio of SMB/Group customers and drive the successful training and adoption of all segments of Suki users. • Proactively identifying and driving the resolution of risks and issues that you encounter in the field, and for developing creative solutions that will best meet the needs of our customers. • Ensuring our Group customers thrive with Suki’s products. • Cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. • Translate your learnings from training users into periodic business reviews and engage with our customers on opportunities to expand usage and increase the value of our partnership.

🎯 Requirements

• 5+ years selling complex Healthcare IT SaaS to Healthcare Executives into small and medium-sized hospital systems, boutique clinics, and co-ops • 5+ years of customer facing experience within healthcare SaaS (provider, PBM, Enterprise, or payer interface preferred) • Experience leading through customer escalations, executive summaries, and presentations • Demonstrated ability to develop strategies to convert competitive accounts • Strong track record of meeting/exceeding sales targets • Exceptional communication, presentation, and conflict resolution skills • Willingness to travel 25% approximately a week per month • Technical understanding of cloud services, EMR integration and understanding of SaaS solutions • Familiar and adept with using Salesforce and Marketing CRMs • Bachelor’s degree required.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options