Field Service Engineer – Northeast

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🕒 October 24, 2025

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Sumitomo (SHI) Demag North America

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1970

🔧 Hardware

🤝 B2B

Hardware • B2B

Sumitomo (SHI) Demag North America is a manufacturer and service provider of industrial injection molding machines and automation solutions for plastics processing. The company supplies all-electric and stock injection molding machines, aftermarket parts, field service, training, retrofits and financing to B2B customers across industries like medical, automotive, electronics, packaging and consumer goods. They operate applications and demonstration centers (e. g. , Chicago) and provide global engineering expertise and local support to help plastics processors improve productivity and product quality.

📋 Description

• Responsible for direct Sumitomo (SHI) Demag machine startup, repair service, and/or providing other technical assistance at the customer’s facility to ensure customer satisfaction. • Adheres to daily schedule provided by Area Service Manager to visit and service customers’ machinery. • Troubleshoots electrical, hydraulic and mechanical problems, ensuring the problem will be resolved. • For new injection molding machines: starts up, provides molding assistance, and gives hands on operator and maintenance training. • Responsible for timely and accurate field service report specific to all services on site, problems incurred, safety violations noted, hours and expenses. • Generates clear, concise, accurate and complete field service reports, expense reports, and timely return of those reports to the home office. • Provides temporary phone coverage for technical support and/or manager while there is a vacancy. • Ability to travel up to 90% within the region, plus occasional travel within North America as required.

🎯 Requirements

• Two-year technical degree in the field of electronics, or equivalent experience in the plastics industry; Bachelor’s degree in a technical field preferred. • Demonstrated field service experience or equivalent experience in the area of troubleshooting and repair of injection molding machines.

🏖️ Benefits

• Medical • Dental • 401(k) with standard company contribution • Health Savings Account • Short and Long Term Disability • Life Insurance • 11 paid holidays per year • Generous Personal Time Off package