Customer Support Agent

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Sumsub

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $30M Series B - Sumsub on 2022-12

Consulting • Legal • Logistics

Sumsub is a compliance-focused technology company that provides SaaS solutions for transaction monitoring, product compliance, and related operational and pre-sales support to businesses. The company appears to operate an online platform with roles across operations, legal/compliance, and technical support, and targets other businesses with its services and tools.

📋 Description

• Respond to customer chat conversations promptly and professionally • Analyze customer issues and provide solutions or answers • Develop a deep understanding of the company’s products or services • Listen and empathize with customers who have complaints • Find resolutions that satisfy customers and company policies • Document chat interactions, customer details, issues, and resolutions • Stay updated on product or service changes, updates, and industry trends • Provide management feedback on common issues and support-process improvements • Collaborate with support team members, supervisors, and specialists on complex or escalated issues

🎯 Requirements

• Fluent in English • At least 6 months of Customer Support experience in B2B/B2C • Knowledge of Zendesk, LiveChat, and Slack • Ability to work during weekends while maintaining five business days per week • Excellent communication skills • Multitasking ability • Empathy • Adaptability • Time management • Positive attitude

🏖️ Benefits

• Remote-first, trust-based culture • No mandatory office days and no attendance trackers • Optional offices or coworking spaces in some locations • Flexible working hours; no fixed 9-to-5 schedule • Birthday holiday • 10 personal days each year • Seven sick days without paperwork • Extra time off around Christmas and New Year • Learning opportunities and personal development plans • Role-specific events covered • Fully covered team offsites a few times a year • Tools and hardware needed to do the work • Fair and transparent market-benchmarked pay • Equal opportunity and diverse, inclusive workforce