Junior Customer Success Manager

🔥 22 minutes ago

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Sumsub

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $30M Series B - Sumsub on 2022-12

Consulting • Legal • Logistics

Sumsub is a compliance-focused technology company that provides SaaS solutions for transaction monitoring, product compliance, and related operational and pre-sales support to businesses. The company appears to operate an online platform with roles across operations, legal/compliance, and technical support, and targets other businesses with its services and tools.

📋 Description

• Manage clients across technical, business, and product areas to help them achieve their goals • Manage and grow relationships with key client stakeholders • Identify opportunities and potential challenges • Provide clients with training and webinars • Introduce clients to new features and handle new feature releases • Provide client feedback internally • Represent clients while collaborating with Sales, Solution Architects, Partners, Product Management, Legal, and Marketing teams

🎯 Requirements

• Prior experience as a Customer Success Manager, Account Manager, Business Development Manager, or Project Manager in crypto, fintech, or payments • Basic understanding of KYC is a plus • Proficiency in Google Sheets or MS Excel • Strong analytical skills • Proactive approach

🏖️ Benefits

• Remote-first, trust-based culture • No mandatory office days and no attendance trackers • Optional offices or coworking spaces in some locations • Flexible working hours with no fixed 9-to-5 schedule • Performance-based bonus of up to 20% of base salary • Uncapped upsell and cross-sell bonuses • 401(k) Retirement Plan with a 4% company match and immediate vesting • 20 days of vacation • 10 flexible day-offs for local holidays or personal needs • 7 sick days • Winter break from December 24–26 and December 31–January 3 • Extra day off for your birthday • Comprehensive medical, dental, and vision coverage from day one • Personal development plans and learning opportunities • Role-specific events covered • Fully covered team offsite trips a few times a year • Tools and hardware needed to do the work • Equal opportunity and diverse, inclusive workplace