Outbound Contact Center Sales Coach

🔥 0 minutes ago

🌵 Arizona, Florida, +3 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🎰 Nevada – Remote 🏈 Ohio – Remote 🤠 Texas – Remote

💵 $55k - $71k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sun Coast Sciences

WebsiteLinkedInAll Job Openings

- employees

🏥 Healthcare

🍽️ Food & Beverage

💄 Beauty

Healthcare • Food & Beverage • Beauty

Sun Coast Sciences is a U. S. -based direct-to-consumer company that develops and sells doctor-designed anti-aging skincare and dietary supplement products. Their catalog includes serums, hair support formulas, and supplements targeting skin health, hair, weight, brain, immune and heart health, marketed with clinical ingredient claims, cGMP manufacturing in the USA, and a one-year purchase protection. They sell primarily through an eCommerce storefront with subscription and multi-unit purchase options and emphasize clinically-studied, synergistic formulations and consumer testimonials.

📋 Description

• Lead morning huddles that energize the team and set the tone for the day • Conduct over-the-shoulder trainings, scheduled roleplays, and 1:1 development conversations • Coach agents through every stage of the script: opening, objection handling, and close • Facilitate self-review discussions and deliver Salesforce feedback tasks • Build and present agent development plans tied to weekly KPI performance • Lead from the frontlines by taking calls, following the process, getting the sale, and teaching the team • Help agents stay connected to best practices including contact cadence, script steps, and post-sale follow-through • Ensure agents are tech-ready and set up for success • Navigate performance conversations with care and clear documentation, using Acknowledgement Forms • Review QA results and address gaps with a coaching mindset • Provide real-time feedback on live calls • Handle refund requests and customer escalations with good judgment • Partner with the Appointment Setting team to facilitate setter-to-closer handoffs • Work alongside Onboarding, Quality Assurance, and Operations to deliver a great customer experience • Bring patterns and insights to leadership for continuous improvement • Develop agents' confidence, skill, and consistency while making performance predictable

🎯 Requirements

• 2+ years coaching or managing outbound sales agents in a scripted environment • A track record of helping agents improve, with real outcomes you can speak to • Experience navigating performance conversations with both honesty and care • Comfortable picking up the phone yourself and demonstrating what great looks like • Ability to operate in a player + coach role; demonstrating the process with effective sales calls and showing your team how to do the same • Strong written communication and thorough documentation habits • Salesforce proficiency preferred • Experience with VoIP platforms for call monitoring and coaching • Dedicated, private, quiet workspace • High-speed primary internet connection with a reliable backup capable of supporting multiple platforms simultaneously • Personal computer capable of running Salesforce, Vonage, and Google Workspace • Quality headset for monitoring and coaching • Schedule availability aligned with Central Time business operations including weekends

🏖️ Benefits

• Quarterly KPI bonus: up to $2,000 based on team performance across RPA, Close Ratio, and AOV • Gross Profit bonus: 0.5% of Gross Profit generated by your direct report group each quarter • Fully remote • Full-time W-2 position • Unlimited PTO after 90 days • Health and 401k benefits