Director of Field Operations

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sunbit

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

🚘 Automotive

💼 Consulting

Healthcare • Automotive • Consulting

Sunbit is a technology company that provides a 'pay-over-time' financing solution to help individuals manage the cost of essential services such as auto repair, dental care, eye care, veterinary care, and general healthcare. The company partners with merchants and offers a next-generation credit card solution that enhances the shopping experience without additional fees. Sunbit focuses on making financing accessible and fair, with high approval rates and transparent terms, allowing customers to spread the cost of their purchases over time without late fees or hidden charges. Additionally, Sunbit collaborates with retailers to launch co-branded credit cards that integrate with existing loyalty programs, aiming to boost customer shopping frequency and order value.

📋 Description

• Lead, recruit, and mentor two direct reports (Account Managers), establishing clear KPIs, travel cadences, and execution goals • Build and lead a growing team • Build standardized playbooks, coaching toolkits, and reporting frameworks across assigned retail regions • Drive operational efficiency, balanced territory coverage, associate training quality, and measurable store performance gains • Manage key relationships with retail partners’ Corporate Store Operations, Regional Directors, and Field Executives • Design, launch, and refine cobrand card rollout playbooks, store-level incentives, and checkout integration • Track and analyze application volume, approval rates, associate active rates, and store-by-store conversion • Lead data-driven business reviews with retail leadership • Own application-volume targets across assigned retail partners • Identify underperforming districts or stores and deploy field interventions • Create and deliver on-location and virtual training programs for store associates and managers • Establish campaigns, store contests, and associate advocacy initiatives • Relay store-associate feedback to Strategy, Product, and Marketing teams • Eliminate point-of-sale friction and streamline checkout workflows

🎯 Requirements

• 10+ Years of Relevant Experience in Retail Field Operations, Merchant Services, Store Leadership, Financial Services Field Sales, or Cobrand Card Program Management • Proven track record of direct people management—coaching, developing, and leading field-based or regional team members to exceed performance goals • Deep familiarity with retail store environments, associate scheduling rhythms, checkout workflows, and retail KPI structures • Proven success driving customer acquisition for co-branded credit cards, private-label credit cards (PLCC), point-of-sale financing, or related financial products in retail settings • Ability to present operational strategies and growth plans to VP/C-level client stakeholders while remaining engaging, relatable, and credible with hourly store associates • Willingness to travel 50–60% nationwide for store visits, co-traveling with direct reports, and strategic partner reviews • Results-oriented mindset focused on driving tangible credit card application volume and point-of-sale conversion • Ability to build processes and playbooks that enable direct reports to operate independently and drive results • Skill in leveraging store performance data to diagnose execution bottlenecks and deploy structured field action plans

🏖️ Benefits

• Competitive pay and stock options • Unlimited PTO • Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Parental Leave • HSA • Pet Insurance • 401K Plan with Matching • Cell Phone Stipend • Team based strategic planning • Team owned deliverables