Festival Agent, Customer Support Operations

Job not on LinkedIn

🕒 October 23

🇺🇸 United States – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Sundance Institute

WebsiteLinkedInAll Job Openings

51 - 200 employees

📱 Media

🤝 Non-profit

📚 Education

Media • Non-profit • Education

Sundance Institute is a nonprofit organization founded by Robert Redford in 1981, dedicated to fostering new voices in American storytelling and championing independent stories for the screen. It offers a variety of programs, including labs, fellowships, and grants, while hosting the annual Sundance Film Festival, which serves as a crucial platform for filmmakers to showcase their work and connect with industry professionals. The institute also focuses on outreach, inclusion, and providing resources for emerging artists to thrive.

📋 Description

• Assist patrons with festival pass, ticket package, and individual ticket purchases • Assist patrons with technical support questions involving browsers, compatibility, and computer settings • Develop a deep understanding of internal and public products and services • Listen to customer feedback, identify patterns or trends, and provide insights for product or process improvement • Document customer interactions, issues, and resolutions in the customer service log or ticketing system • Update customer profiles using available tools and resources • Provide written feedback for the department wrap report • Resolve or escalate patron inquiries and issues • Work collaboratively with team members and patrons

🎯 Requirements

• 1 year of relevant experience • Outstanding written and interpersonal communication skills • Excellent organizational skills • Customer support or call center experience • Working knowledge of databases • Proficiency in Google Products • Experience working with CRM systems such as Zendesk or Zoho Desk • Experience with Eventive or another ticketing system • Legal authorization to work in the United States

🏖️ Benefits

• Paid sick leave and Institute holidays • Employee assistance program • Employee Wellness Initiatives • Sundance Film Festival passes and benefits (varies each year)

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