Dedicated Client Liaison, Bi-lingual

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $58.3k - $87.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sun Life

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1865

💼 Consulting

🏥 Healthcare

💸 Finance

Consulting • Healthcare • Finance

Sun Life is a global financial services company headquartered in Toronto, Canada, offering a diverse range of protection, wealth, and health solutions for individuals, businesses, and institutions. The company provides services in insurance, investments, financial advice, and asset management across various regions including North America, Asia, and Europe. Sun Life is committed to sustainability, diversity and inclusion, and creating a positive impact in communities. With a focus on achieving financial security and healthier lives for their clients, Sun Life integrates comprehensive financial solutions and innovative practices to meet the evolving needs of their clientele.

📋 Description

• Manage intake and resolution of inquiries, issues, and service requests related to employee benefits packages • Translate benefits knowledge into effective workplace solutions • Communicate client issues and resolutions accurately to relevant Sun Life and client stakeholders • Partner with client employees, payroll, human resources, benefits departments, managers, and other personnel • Build and maintain relationships with client staff, vendors, consultants, Sun Life contacts, and colleagues in other offices • Maintain knowledge of the client’s Sun Life benefits and apply it to benefit plans, processes, and products • Coordinate accurate processing of employee benefits • Assist with benefit claims submission and monitor claim progression • Process and respond to Employer Verification Forms • Participate in client team meetings and answer benefits questions • Provide guidance on benefit administration, disability coverage, paid leave administration, and plan management • Use client administration systems to gather employee status information • Create and deliver client-facing training and presentations • Analyze reports, conduct audits, and communicate findings to the client • Perform root cause analysis and communicate service trends and needs to Sun Life teams • Implement enhancements to benefit administration clarity and measure outcomes • Identify opportunities to improve service performance and measure the client relationship

🎯 Requirements

• Bilingual fluency in Spanish is required • Bachelor’s degree preferred • Minimum of 3+ years of related work experience • Experience administering disability and absence • In-depth knowledge of group insurance products/processes • Deep understanding of leave of absence processes, including eligibility requirements, documentation, and coordination with other benefits • Excellent customer service skills • Superior written and oral communication skills • Strong self-motivation, adaptability, and initiative • Ability to work with diverse people and handle difficult customer service situations • Proficiency in Microsoft Office programs including Word, Excel, PowerPoint, and Outlook • Strong understanding of systems and technology • Comfort with ambiguity and flexibility to take on evolving responsibilities • Thorough understanding of reports and basic data analysis, particularly in an On Demand Reporting Tool • Ability to travel 10%

🏖️ Benefits

• Generous vacation and sick time • Paid family, parental and adoption leave • Medical coverage • Company paid life and AD&D insurance • Disability programs • Partially paid sabbatical program • 401(k) employer match • Stock purchase options • Employer-funded retirement account • Flexible, inclusive and collaborative work environment • Career growth support • Discretionary annual incentive award based on individual and business performance