Senior Fraud Investigator – Financial Products

🕒 May 21

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Super.com

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

✈️ Travel

💳 Fintech

📣 Marketing

💰 $60M Series C - Super.com on 2023-04

Travel • Fintech • Marketing

Super.com is a web-based application/website; the only available content is a runtime message stating that JavaScript must be enabled to run the app, so no details about its products, services, or target market are available from the provided text.

📋 Description

• Execute operational risk and fraud review workflows across financial products, including identity verification investigations, account risk handling, and escalations tied to Super.com Card, Cash Advance, and related flows. • Perform manual investigations into suspicious behavior, application fraud, account misuse, identity-related risk, negative balance scenarios, chargeback-related abuse, and other loss events affecting financial products, while actioning customer’s accounts. • Monitor fraud, KYC, and operational dashboards to identify trends, exceptions, emerging threats, and opportunities for faster response. • Support the development and refinement of operational procedures, playbooks, and controls that improve consistency, auditability, and decision quality across the Financial Products risk operation. • Partner with Product, Engineering, Data, Compliance, Operations, and vendor partners to improve controls, close gaps, and operationalize process changes. • Help define and improve risk reporting for leadership, including fraud visibility, key KPIs, and product-level operational health metrics. • Identify root causes behind fraud loss, friction, or operational failure and recommend process, policy, tooling, or workflow improvements. • Support escalation handling and response frameworks by helping document incident severity, ownership, and next steps across teams.

🎯 Requirements

• 3+ years of relevant experience in fraud operations, financial crime investigations, risk and payment fraud operations, KYC, and/or trust and safety within fintech, ecommerce, payments, or other high-risk transactional environments. • Strong working knowledge of fraud prevention concepts, operational risk controls, KYC and identity verification workflows, and case investigation practices. • Strong analytical thinking and attention to detail, with the ability to assess risk signals and investigate complex cases effectively. • Ability to investigate complex cases with good judgment, strong attention to detail, and a high sense of ownership. • Strong written and verbal communication skills, including the ability to explain risk decisions clearly and collaborate across teams. • Ability to operate effectively in a fast-moving, ambiguous, cross-functional environment with shifting priorities.

🏖️ Benefits

• Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. • Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites. • Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things. • Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan. • Comprehensive Compensation: Competitive salary, equity options, annual bonus, retirement matching, and top-tier benefits packages. • Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.