Partner Technical Enablement Manager

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Superhuman

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

⚡ Productivity

🤖 Artificial Intelligence

SaaS • Productivity • Artificial Intelligence

Superhuman is a productivity software company that offers a suite of tools — Mail, Docs, Go (an AI assistant), Calendars, and Databases — designed to make email and work across apps faster and more efficient. Its flagship product, Superhuman Mail, promotes faster inbox management, timely follow-ups, and saves users time; the platform integrates AI features (including writing assistance via Grammarly and AI agents like Go) and connects to many third-party apps (Gmail, Drive, Jira, Claude, ChatGPT, Cursor). Superhuman targets teams and enterprises with collaborative documents, knowledge management, workflows, and proactive AI that schedules meetings and helps across apps. The company markets to teams (marketing, IT, education, enterprises) and emphasizes AI-native collaboration, integrations, and productivity gains.

📋 Description

• Develop technical enablement assets, certification programs, and playbooks that equip partners (resellers, MSPs, SIs) to sell, implement, and support our products effectively. • Design, launch, and maintain partner-facing learning paths, knowledge bases, and resource hubs that support onboarding, solution deployment, and ongoing technical proficiency. • Partner cross-functionally with Product, Engineering, Sales, and Partner teams to define how technical content is created, validated, distributed, and improved. • Own partner enablement program planning, execution, and reporting, including tracking partner readiness, certification progress, and impact on partner-driven revenue. • Lead and deliver technical onboarding, workshops, and hands-on training (demos, PoCs, labs) to accelerate partner ramp and solution adoption. • Serve as a technical subject matter expert supporting partners in pre-sales (RFPs, demos, architectures) and early-stage implementations. • Propose and drive scalable approaches to partner enablement (e.g., virtual labs, self-serve training, AI-assisted learning), iterating based on partner feedback and performance data. • Drive alignment across internal and external stakeholders on program updates, technical changes, and enablement strategy. • Act as a strategic advisor to Product, PMM, and Partner leaders, ensuring technical enablement stays tightly coupled to product roadmaps and partner GTM motions. • Measure adoption, retention, and effectiveness of partner enablement programs, continuously optimizing to improve partner capability, satisfaction, and revenue contribution.

🎯 Requirements

• 3+ years of hands-on experience with relevant technologies (e.g., SaaS platforms, APIs, cloud infrastructure) and the ability to translate product capabilities into partner-facing technical guidance. • 3+ years of experience in technical enablement, partner enablement, solutions engineering, or a related function within a SaaS or technology-driven company. • Experience in a quota-carrying role (sales and/or customer success), ideally as a top performer. • Proficiency with enablement tooling, specifically LMS and CMS platforms, to build scalable, tailored learning experiences. • Eager to build foundations and grow a team of enablers who will scale programs aligned to business needs, while managing stakeholder priorities. • Strong facilitation skills: prepares thoroughly, communicates clearly, manages time well, asks incisive questions, and creates a safe, engaging learning environment. • Fluent in modern SaaS tech stacks, with the ability to streamline workflows and surface insights that improve performance and revenue outcomes. • Able to define benchmarks and standards for measuring partner behaviors and performance. • Demonstrated ability to work independently with minimal guidance, manage priorities across multiple products, and thrive in fast-paced, results-driven environments. • Able to collaborate in person periodically (~2 weeks per quarter), traveling to team hubs, partner sites, or enablement events as needed.

🏖️ Benefits

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) • Disability and life insurance options • 401(k) and RRSP matching • Paid parental leave • 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time • Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) • Annual professional development budget and opportunities