Key Account Manager

🕒 July 28

⚔️ Virginia, West Virginia – Remote

⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $83k - $108k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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iRhythm Technologies, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

iRhythm Technologies, Inc. is a medical technology company that specializes in digital healthcare solutions for the management of cardiac arrhythmias. The company is best known for its ZioSuite, a comprehensive platform designed to deliver a streamlined solution for assessing heart health through advanced analytics and patient-centered data collection. iRhythm focuses on improving patient outcomes and optimizing the efficiency of healthcare providers through innovative technology in the cardiac monitoring space.

📋 Description

• Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment. • Drive customer and account performance by monitoring and measuring activities including; registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency. • Serve as a primary point of contact for iRhythm internal teams regarding assigned customers. • Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance. • Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.). • Act promptly to resolve customer issues. • Provide continuous evaluation of processes and customer workflow. • Suggest new methods to create efficiencies through improved processes and additional technology. • Leverage iRhythm regional expertise as necessary. • Manage, onboard, and support assigned accounts. • Attend and support key customer meetings and sales Quarterly Business Review sessions. • Establish and maintain strong relationships with accounts and the internal sales organization. • Lead or participate in strategic initiatives within assigned accounts. • Conduct in-person account management initiatives as needed. • Monitor and communicate key performance trends across assigned accounts. • Work to develop action plans to improve account performance.

🎯 Requirements

• Bachelor’s degree is highly preferred or an equivalent combination of education, training, and experience. • At least 3 years in an account management or customer success role supporting large or complex accounts. • Proven work experience as an Account Manager, Key Account Manager, and Sales Account Manager in a healthcare, medical device, or biotechnology environment. • Self-directed and proactive. • Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level. • Ability to multi-task and prioritize in a fast-paced environment. • Proficiency with tools commonly used in a business environment including; CRM customer relationship management (Salesforce), reporting, and Microsoft Office. • Exceptionally collaborative, highly responsive, flexible, and adaptive. • Must be willing to travel up to 20%.

🏖️ Benefits

• Health insurance • Dental and vision insurance • Health savings account employer contributions • Cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts) • Travel reimbursement for medical care • Noncontributory basic life insurance & short/long term disability • Emotional health support for you and your loved ones • Legal/Financial/identity theft/pet and child referral assistance • Paid parental leave • Paid holidays • Travel assistance for personal trips • PTO • 401(k) (with company match) • Employee Stock Purchase Plan • Pet insurance discount • Unlimited Linked In Learning classes