Key Account Manager

Job not on LinkedIn

🕒 April 30

🏄 California – Remote

🏄 California – Remote

💵 $83k - $108k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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iRhythm Technologies, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare Insurance • Biotechnology • Medical Technology

iRhythm Technologies, Inc. is a medical technology company that specializes in digital healthcare solutions for the management of cardiac arrhythmias. The company is best known for its ZioSuite, a comprehensive platform designed to deliver a streamlined solution for assessing heart health through advanced analytics and patient-centered data collection. iRhythm focuses on improving patient outcomes and optimizing the efficiency of healthcare providers through innovative technology in the cardiac monitoring space.

📋 Description

• Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment • Drive customer and account performance by monitoring and measuring activities including registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency • Serve as a primary point of contact for iRhythm internal teams regarding assigned customers • Liaison with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance • Train customers on the iRhythm service tools (ZioSuite, MyZio, etc.) • Act in a timely manner to resolve customer issues • Provide continuous evaluation of processes and customer workflow • Suggest new methods to create efficiencies through improved processes and additional technology • Leverage iRhythm regional expertise as necessary • Manage, onboard, and support assigned accounts • Attend and support key customer meetings and sales Quarterly Business Review sessions • Establish and maintain strong relationships with accounts and the internal sales organization • Lead or participate in strategic initiatives within assigned accounts • Conduct in-person account management initiatives as needed • Monitor and communicate key performance trends across assigned accounts • Work to develop action plans to improve account performance

🎯 Requirements

• Bachelor’s degree is highly preferred or an equivalent combination of education, training, and experience • At least 3 years in a sales, account management or customer success role supporting large or complex accounts • Proven work experience as an Account Manager, Key Account Manager, or Sales Account Manager in a healthcare, medical device, or biotechnology environment • Self-directed and proactive • Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level • Ability to multi-task and prioritize in a fast-paced environment • Proficiency with tools commonly used in a business environment including CRM customer relationship management (Salesforce), reporting, and Microsoft Office • Exceptionally collaborative, highly responsive, flexible, and adaptive • Must be willing to travel to Regional and National internal meetings • Must be willing to travel 30% or higher depending on the needs of the customer within assigned market

🏖️ Benefits

• medical, dental, and vision insurances (all of which start on your first day) • health savings account employer contributions (when enrolled in high deductible medical plan) • cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts) • travel reimbursement for medical care • noncontributory basic life insurance & short/long term disability • emotional health support for you and your loved ones • legal / financial / identity theft/ pet and child referral assistance • paid parental leave • paid holidays • travel assistance for personal trips • PTO • 401(k) (with company match) • Employee Stock Purchase Plan • pet insurance discount • unlimited amount of Linked In Learning classes